 
					
													author name
							
				Devon McGinnis
								
									My Background								
								
						
						
						
											Devon McGinnis is a senior marketing manager at Salesforce. She obsesses over brand voice, research findings, search trends, and serial commas. Find her on Twitter at @DTPfromATL or LinkedIn.
 
			The 4th Industrial Revolution (4IR) is a way of describing the blurring of boundaries between the physical, digital, and biological worlds. It’s a fusion of advances in artificial intelligence (AI), robotics, the Internet of Things (IoT), 3D printing, genetic engineering, quantum computing, and other technologies.
Customer centric: what does it mean for business today? And how can companies become more customer-centric through their culture, strategy, and business model? Here’s your guide to creating a more customer-focused experience.




