Feature

May 02, 2023 By Salesforce India

Designing A Mobile-First Customer Journey To Improve CX

Engaging, intelligent apps are integral to a mobile-first customer journey, and help enhance customer experience and boost your business's success... Read More

Customer Experience

Apr 27, 2023 By Salesforce India

What Is A Customer Journey Map Template And Why You Need It To Win Customers

A well-designed customer journey map template can help you to map a pathway for leads to improve customer satisfaction & drive sales. Learn how with Salesforce.... Read More

Customer Experience

Mar 22, 2023 By John Durocher

How To Tell if Your Customers Are About To Leave You

Learn how to use our Salesforce Customer Success best practices to maintain happy, healthy customer relationships and avoid the dreaded break-up talk.... Read More

Customer Experience

Feb 07, 2023 By Salesforce India

How Improved Customer Experience Can Unlock Greater Business Value For The Insurance Industry

Insurance companies must leverage industry-specific tech solutions to create an enjoyable customer experience and ensure efficient business growth. ... Read More

Customer Experience

Man wearing his headphones takes a meeting via his laptop

Feb 22, 2021 By Jenna Philpott

How the Pandemic Shaped Tech Across Industries: And Where We’re Headed Now

Improving your company’s technology can improve employee and customer experience both now and post-pandemic... Read More

IT, Digital Transformation, Customer Experience

Feb 10, 2021 By Salesforce India

Infographic: What Customer Connection Means Now

More customers believe a company’s trustworthiness matters more now than a year ago. Here's what companies can do to build trust with customers.... Read More

Research, Customer Engagement, Customer Experience

Dec 14, 2020 By Mark Abramowitz

7,000+ Service Pros Reveal Insights for Your Next Chapter on Customer Service

Every business leader can agree the stakes have never been higher to build trust and maintain customer loyalty. Ninety percent of customers say how a company acts during a crisis demonstrates its trustworthiness. Customer service has taken centre stage as companies build trust and drive loyalty... Read More

Customer Experience, Research, Service, Service Cloud, Future of Work

Aug 17, 2020 By Chris Jacob

Marketing That Matters: Upskill Talent for the Strategy You Need

Here’s a look at three key data insights driving CMO decision-making today, informed by the State of Marketing and other consumer research. They also inspired lively conversation among top CMOs at our first Marketing in Motion event... Read More

Customer Engagement, CEO, Marketing, Marketing Cloud, Analytics, Data Management, Customer Experience, Digital Marketing, Digital Transformation

Aug 07, 2020 By Jody Farrar

What Does Salesforce Do?

Many people ask, “what does Salesforce do?” In this post, we answer some basic questions you have about our company and products. Learn about Salesforce... Read More

CRM, Customer Experience, Digital Transformation, Salesforce Ohana, Research