Learn customer engagement strategy creation for Retailers and FMCG companies to capture customer attention and solutions based on customer shopping preferences.
This Salesforce implementation guide contains steps, tips, and explainers to help you leverage Marketing Cloud features for driving stronger customer engagement
Make every marketing dollar and effort count by measuring and monitoring these marketing metrics along the entire customer journey.
Chatbots are no longer just a cool, fun addition to your business online. According to Gartner, by 2022, 70% of customer interactions will involve emerging technologies like chatbots.
Implement right b2b sales technology solutions and process. Read here the complete story on how BPCL is partnering with Salesforce to transform its sales processes and customer experience.
Follow the real-life stories of six companies that are harnessing Sales Cloud to transform customer experiences, sales performance, and productivity.
B2B vs B2C. Understand the major differences between B2B and B2C ecommerce and learn successful strategies to optimise them.
Optimising your sales process streamlines lead qualification, resource allocation and enables your sales teams to close deals more efficiently, achieve higher conversion rates, and maximise revenue. Learn more with Salesforce India.
