The Agentic Leap: How India is Rewiring Business with Autonomous AI

How Salesforce is Powering India’s Agentic Era

The future of business is being rewritten, powered by unified intelligence. Salesforce is at the forefront, guiding companies as an Agentic Enterprise to accelerate growth by integrating sales, service, and data intelligence. Over the past year, collaborations across Indian enterprises have shown how the country is embracing the Agentic Era, where humans and AI agents work together to run core business functions at scale.

From Heritage to Hyper‑Personalisation

Indian business has always thrived on the personal touch. Now, AI agents are bringing it back, this time with memory, context, and predictive intelligence. Jeena Sikho, rooted in Ayurvedic traditions, has cut patient response times by half through agent-led automation.

In financial services, Bandhan Bank is reimagining lending across 6,350 outlets nationwide. By unifying multiple loan origination systems into AI-driven platforms, the bank is automating everything from onboarding to risk assessment, allowing frontline teams to spend less time processing forms, and more time advising customers.

Agentic AI is not replacing human touch points; it is helping them reach more people, more consistently.

Agentic AI is not replacing human touch points; it is helping them reach more people, more consistently.

The Rise of the Agentic Workforce

AI is shifting from tool to agent. Enterprises want systems that act, not just record.

Air India is transforming passenger experiences with autonomous agents that handle complex refund cases. These stories capture a new face of Indian enterprise. 

In recruitment, TASC Outsourcing has deployed agents that source and engage leads around the clock, boosting response rates sixfold.

In healthcare, Utkal Hospital, the largest private hospital in Odisha, has become the first in East India to adopt Agentforce. By unifying patient data across hospital systems and deploying AI agents for scheduling, telephony and self-service, Utkal Hospital is building a digital care layer that supports doctors and call centres alike, reducing manual dependency while improving patient experience.

This is the new workforce model. Humans focused on judgement, empathy, and strategy. AI agents handle coordination, execution, and memory.

Building Trust at Scale

In Kolkata, a partnership with Sister Nivedita University is preparing 1,000 students annually to enter the agentic economy, ensuring the workforce of tomorrow is ready to collaborate with digital agents.

In the Agentic Era, trust is no longer just a brand promise. It is an operational capability.

Digitising India’s Physical Soul

As part of its digital transformation journey, Jaquar Group is implementing an AI-powered, mobile-first platform to unify customer engagement across business units and drive revenue growth, productivity, and operational efficiency.

These are not just software upgrades. They represent the evolution of intelligence, embedding AI into factories, showrooms, hospitals, banks, and logistics networks.

The Path Forward

From airlines to healthcare, banking to education, and manufacturing to outsourcing, India is proving a powerful thesis: businesses that connect their functions thrive. 

Air India’s autonomous refund handling, Jeena Sikho’s agent-led patient response, and Bandhan Bank’s unified loan platforms show how AI amplifies human expertise. TASC Outsourcing’s round-the-clock lead engagement, Utkal Hospital’s integrated patient care, Sister Nivedita University’s workforce preparation, and Jaquar Group’s AI-powered customer engagement demonstrate the breadth of this Agentic Era. 

Sales, service, operations, and education are no longer siloed, they form a unified, data-driven cycle. India is building a more efficient, inclusive, and human-centred economy, where AI empowers people to achieve more, connect more deeply, and unlock opportunities once out of reach.

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