Customer Service and Support

Introducing the Agentic Contact Center: AI, Channels, CRM All in One

Agents

Introducing the Agentic Contact Center: AI, Channels, CRM All in One

Mar 10, 2026

Salesforce 2025 State of Service Report

Agents

AI Expected to Resolve Half of Service Cases by 2027, Data Shows

Nov 13, 2025

Woman utilizing AI Voice Agent features on her cellphone.

Agents

How Voice AI Is Reshaping the $135 Billion Call Center Industry

Oct 14, 2025

Announcement: Agentforce IT Service

Agents

Salesforce Turns IT Tickets Into 24/7 Conversational Resolutions with Agentforce IT Service to Enhance Productivity and Reduce Costs

Oct 09, 2025

Cover of the new State of Field Service research report.

Agents

New Research: Field Service Leaders Face a Growing Talent Crisis and ROI Challenge Even as They Double Down on AI Investment

Aug 12, 2026

Agentforce Customer Support Lessons Learned.

Artificial Intelligence

Lessons from 500,000 Agentforce Customer Conversations – How AI Drives Empathy and Efficiency

Apr 22, 2025

Agentforce for Field Service Announcement

Digital Transformation

Salesforce Brings Agentic AI to the Field Service Sector to Tackle Scheduling, Reporting, and On-the-Job Troubleshooting

Apr 09, 2025