Discover the help desk software built for world class customer support.
How can help desk solutions help your business?
Increase customer and agent satisfaction with Service Cloud’s help desk solution
Get smart about customer support and support requests, so your agents can focus on what matters most.
Support customers on any channel, at any time – at scale.
Deliver more efficient and effective customer support.
Personalise your customer support experience.
Ready to see how you can get on a path to better, faster service with Sales Cloud - our tailored help desk software solution?
Frequently asked questions (FAQ)
Help desk software is a technology for managing all your customer support teams interactions with customers who have issues that need resolving. The goal is simple: close cases faster to improve customer relationships and satisfaction.
Effective customer support not only fixes the problems of customers, but it helps businesses build a relationship that creates trust, loyalty and customer retention. Since customer loyalty and retention affect a company's revenue, a quality help desk software is vital to your business’ growth strategy.
Salesforce help desk software improves the effectiveness and efficiency of your customer support team. It allows you to automate admin tasks, increase agent productivity, create simple channels to connect with customers with issues and automate frequently asked questions with chatbots. The solution’s automation will help your agents have more time to focus on customers and close cases faster.