All News & Press

Salesforce 2025 State of Service Report

AI

AI Expected to Resolve Half of Service Cases by 2027, Data Shows

Nov 13, 2025

Salesforce and Doti company logos.

Mergers and Acquisitions

Salesforce Signs Definitive Agreement to Acquire Doti

Nov 13, 2025

Main square in Mexico City.

Real Estate

Salesforce Accelerates Agentic Enterprise Transformation in Latin America with New Mexico City Office and Global Delivery Center

Nov 12, 2025

Srini Tallapragada, President and Chief Engineering & Customer Success Officer discusses why AI pilots fail

AI

Why 95% of AI Pilots Fail — and What the Other 5% Do Differently

Nov 12, 2025

Agentforce Astro

Customer Success

How Businesses Use AI to Turn Tedious Tasks into Happy Customers

Nov 11, 2025

Spindle AI

Mergers and Acquisitions

Salesforce Signs Definitive Agreement to Acquire Spindle AI

Nov 07, 2025

Agentforce Astro

Agentic Enterprise

Test, Learn, Iterate: Lessons from Five Real-World Agentforce Rollouts

Nov 06, 2025