Customer Zero

Pioneering Salesforce Engineering’s Agentic Shift: Part 2

Agents

Pioneering Salesforce Engineering’s Agentic Shift: Part 2

Sep 09, 2026

What Salesforce Learned After Using Employee Agent for a Year

Future of Work

1 Year, 70,000 Users: What Salesforce Learned as Customer Zero for Employee Agent

Aug 27, 2026

Two salesforce employees plot out a wireframe on a whiteboard.

Agentic Enterprise

How Salesforce Pilots Its Own Software

Jul 22, 2026

50,000 Hours Back: What a Year of Manager Agent Taught Us

Agentic Enterprise

More than 50,000 Hours Back: What a Year of Manager Agent Taught Us

May 21, 2026

What Salesforce Learned from Its First Year Using Agentforce

Agents

From Pilot to Playbook: What We Learned from Our First Year Using Agentforce

Sep 18, 2025

View of Slack workspace with a conversation between a user and an Agentforce agent.

Agents

Deploying Agentforce in Slack: Salesforce’s Journey to Saving over 500K Employee Hours Annually

Sep 15, 2025

Salesforce’s Learnings with a Customer Service AI Agent

Future of Work

When AI Agents Join the Customer Support Team: Lessons From a Successful In-House Test Case

Jul 24, 2025