Feature Stories

Cover of the fourth edition Futures magazine, titled The Agentic Wave

Agents

The Agentic Wave

Oct 20, 2025

Woman utilizing AI Voice Agent features on her cellphone.

Agents

How Voice AI Is Reshaping the $135 Billion Call Center Industry

Oct 14, 2025

Screenshots displaying different AI Agent interactions.

Agentic Enterprise

How Much Free Will Should Your AI Agents Have?

Oct 13, 2025

Agents

In the Agentic Era, Human Imagination Must Shape the Jobs of Tomorrow

Aug 26, 2025

Technology, Including Agentic AI, Can Revolutionize Child Welfare

Digital Transformation

How Agentic AI Can Help Overcome the Child Welfare Information Crisis

Aug 21, 2025

Salesforce Celebrates 10 Million Volunteer Hours and Culture of Giving

Stakeholder Capitalism

Salesforce Employees Reach 10M Volunteer Hours, with Impact Felt Around the World

Aug 18, 2025

AI Agents Boost Customer Connection in Retail's Digital Age

Agents

From Chatbot to Concierge: AI Agents Boost Customer Connection in Retail’s Digital Age

Aug 06, 2025