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Customer Success and BMC Software Transform IT Management with Launch of RemedyForce

• RemedyForce, a new strategic cloud offering from both companies combines the strengths of two market leaders n• RemedyForce gives customers access to a simple, fast IT service management solution to streamline IT support processes and reduce costs – delivered completely in the cloudn• Companies expand strategic alliance to develop, market, and sell RemedyForce offeringnnSAN FRANCISCO – Dreamforce 2010 – Dec. 8, 2010 – [NYSE: CRM], the enterprise cloud computing company, and BMC Software, [NASDAQ: BMC] the leader in IT management, today announced RemedyForce, a new cloud offering built on,’s enterprise cloud computing platform. RemedyForce is a new strategic cloud offering from both companies that combines the strengths of two market leaders. The RemedyForce solutions will provide businesses a simple and fast path to transform how they think about IT service management and provide tangible results such as streamlined IT support processes and reduced costs. nnRemedyForce is the next phase of a strategic alliance between the two companies to develop, market, and sell cloud-based IT management. The announcement will be introduced by Marc Benioff, chairman and CEO of and Bob Beauchamp, chairman and CEO of BMC Software, as part of a keynote presentation at Dreamforce 2010, the industry cloud computing event. nn“IT service management customers now have a cloud to address their needs,” said Marc Benioff, chairman and CEO, “As the next major Salesforce cloud offering, we expect RemedyForce will drive cloud computing success throughout the IT departments at businesses of all sizes.”nn“RemedyForce provides an impressive new group of companies the opportunity to access the power of BMC’s IT Service Management solutions as well as strengthens the core offering available to our own customers. The result provides businesses new ways to get more out of their IT investment,” said Bob Beauchamp, chairman and CEO, BMC Software. “This is the best of both worlds – cutting edge delivery of proven solutions – that will accelerate customer success and the evolution of both the cloud computing and IT management markets.”nnBased on the proven, successful partnership between and BMC Software, RemedyForce adds a new offering to’s current cloud services which includes the Sales Cloud, Service Cloud, the Salesforce Chatter Collaboration Cloud, the Jigsaw Data Cloud, the Platform Cloud and Similarly, RemedyForce joins the BMC family of leading IT service management products including BMC Remedy IT Service Management Suite and BMC Remedy OnDemand. With this move the two companies add significant value to customers through unsurpassed IT management capabilities.nnBMC’s market leading IT Service Management (ITSM) solutions, along with other elements of the BMC portfolio provide the core functionality for RemedyForce. At the heart of Remedy Force is IT service desk, formerly Service Desk on, that brings together a broad set of IT service management capabilities with the proven enterprise cloud platform. The resulting solution is an easy-to-use IT service management suite with optimized performance capabilities for cloud-customers providing consolidated service desk capabilities. nnKey features include:n• An easy-to-use IT service management suite optimized for and BMC customers that integrates core service desk capabilities with change management, knowledge management, and problem management applications;n• True service management, including a configuration management database to provide the required “single source of truth”; n• Streamlined implementation on the platform and’s trusted global service delivery infrastructure;n• Real-time collaboration using Salesforce Chatter;n• Mobile access, reporting, and analytics. nnBy building BMC solutions on’s robust multi-tenant cloud development and delivery platform, customers now have a comprehensive and integrated approach to service management, that is optimized for the platform and ecosystem. Customers using BMC’s ITSM solutions report: n• A 40 percent decrease in support costs; n• Resolution of 75 percent of issues on the first call;n• Tens of millions of dollars in ongoing operational savings. nnWith RemedyForce, customers can take advantage of over 20 years of service management leadership and a proven, trusted cloud delivery infrastructure, and the simplicity of a standardized cloud application. BMC and will support RemedyForce with joint sales, marketing, product certification, and implementation programs. RemedyForce will be sold by both companies’ sales teams and partners, unlocking new business opportunities as they sell to customers looking for a proven solution with best of breed capabilities delivered by established industry leaders. n###n“Safe harbor” statement under the Private Securities Litigation Reform Act of 1995: This press release contains forward-looking statements about the expected release of the RemedyForce Cloud and the expected expansion of the two companies’ strategic alliance to market and sell the RemedyForce Cloud applications. The achievement or success of the matters covered by such forward-looking statements involve assumptions, risks and uncertainties. If such assumptions prove incorrect or such risks or uncertainty materializes, the results could differ materially from the results expressed or implied by the forward-looking statements made above. Further information on these and other factors that could affect the companies’ results is included in the reports on Forms 10-K, 10-Q and 8-K and in other filings they make with the Securities and Exchange Commission from time to time. These documents are available on the SEC website and the investor information areas of the companies’ websites. and BMC Software assume no obligation and do not intend to update these forward-looking statements, except as required by law.

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