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Connectivity Benchmark Survey Finds Australian Companies Ahead in Digital Transformation

SYDNEY – March 27, 2017 – MuleSoft (NYSE: MULE), provider of the leading platform for building application networks, today announced the findings of its 2017 Connectivity Benchmark Report on digital transformation initiatives and the business impact of APIs.

Based on a survey of 951 IT decision makers (ITDMs) globally, including 101 respondents in Australia, the report reveals Australian companies are ahead of the curve compared to other countries surveyed when it comes to delivering on digital transformation initiatives. In Australia, 95 percent of respondents report they have already made “some” or “significant” progress towards their company”s digital transformation goals. This compares with 83 percent of respondents overall.

Despite strong progress, many Australian ITDMs are still struggling to close the daunting IT delivery gap. The number one challenge cited by Australian respondents is the integration of siloed applications and data (50 percent), followed closely by a business and IT misalignment (45 percent) and inefficiencies from “recreating the wheel” with each new line-of-business project (41 percent). To complete digital transformation projects more quickly, ITDMs in Australia are turning to legacy modernisation (47 percent) and building and managing APIs (39 percent).

Among the key results:

The growing importance of APIs

When asked about their API strategies, 50 percent of Australian ITDMs report they have one in place with a further 32 percent expecting this to be the case by the end of 2017. Of those without an API strategy, 44 percent indicate this was because the business does not understand the impact of APIs, further validating the existing misalignment between the business and IT.

  • A majority (69 percent) of Australian ITDMs report the integration of new software with existing systems is a key business need driving their API strategy. This was followed by a desire for business teams to self serve IT (47 percent) and enabling innovation (41 percent).
  • When asked how much revenue is generated by APIs and related activities, 33 percent of Australian ITDMs say it is between US$1 million and US$5 million. A further 10 percent estimate revenue generated was between US$5 million and US$10 million.
  • 94 percent of Australian ITDMs report that their API strategy gives their organisation the ability to release new products and services faster.

A global perspective

While, according to the 2017 report, Australia is leading the pack when it comes to digital transformation projects, the 2017 report found progress is also being made in other countries. Of the global survey group, 50 percent say they made “significant” progress on their digital transformation projects, up from 36 percent in 2016. In Australia, 58 percent say they made “significant” progress, up from 43 percent in 2016.

  • 64 percent of global ITDMs say their companies have seen an increase in productivity after adopting an API strategy, compared to 71 percent in Australia. Additionally, 22 percent of global ITDMs say they generate more than half of their company’s total revenue through APIs and activities directly related to API implementation, compared to 28 percent in Australia.
  • 25 percent of global ITDMs are leveraging APIs to fulfill line-of-business requests, compared to 38 percent in Australia. 48 percent of global ITDMs are leveraging business intelligence and analytics to fulfill line-of-business requests, compared to 54 percent in Australia.
  • 27 percent of global ITDMs are “extremely confident” that their IT teams will be able to keep up with demands from line-of-business teams, compared to 34 percent in Australia.

Security tops the priority list

The IT delivery gap is causing many business users to take matters into their own hands by purchasing technology tools outside of IT—often SaaS applications. This shadow IT can put mission-critical customer and product data at risk. Despite over half of ITDMs saying they are “extremely” or “very” confident they can prevent or withstand security threats, the emergence of shadow IT and the continued movement to the cloud may pose unforeseen threats for businesses.

  • The survey found 45 percent of Australian ITDMs put IT security as their number one priority for 2017. This was followed by cloud applications (37 percent) and integration of applications and data sources (30 percent).
  • 62 percent of Australian ITDMs say their companies have adopted more than 20 applications outside of the IT department, and more than half (55 percent) say more than 21 percent of the technology budget comes from outside IT.
  • 82 percent of Australian ITDMs say cloud computing, the highest ranked technology, is “very” or “extremely” important to the future of their businesses; 64 percent give this ranking to mobile computing, while 59 percent point to remote sensors and the Internet of Things (IoT).

“This report supports a number of our market observations,” said Jonathan Stern, regional vice president of Australia and New Zealand, MuleSoft. “Most specifically, whilst Australian businesses made promising progress on their digital transformation journey in 2016, ahead of their global colleagues and competitors, they still have a considerable way to go to accomplish their business’ digital goals. Secondly, it’s clear that organisations who’ve adopted an API-led connectivity approach are delivering products to both internal and external customers far faster than previously. It’s also unarguable that these faster delivery cycles are a necessity to bridge the IT delivery gap and to harness digital forces.”

The complete MuleSoft 2017 Connectivity Benchmark Report can be downloaded here.


Between November 16th and November 29th, 2016, MuleSoft surveyed 951 ITDMs globally across Australia, China, France, Germany, the Netherlands, Singapore, Sweden, the United Kingdom and the United States. The survey assessed how organization with 500 or more employees are executing on digital transformation, IT challenges and technologies used to meet business goals. The survey’s margin of error is +/-3.10 percentage points at a 95 percent confidence interval.

About Anypoint Platform™

MuleSoft’s Anypoint Platform™ is a leading solution for API-led connectivity that creates an application network of apps, data, and devices, both on-premises and in the cloud. This hybrid integration platform includes iPaaS, ESB, and a unified solution for API management, design and publishing.

About MuleSoft

MuleSoft’s mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data and devices. With its API-led approach to connectivity, MuleSoft’s market-leading Anypoint Platform™ is enabling over 1,000 organizations in more than 60 countries to build application networks. For more information, visit

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