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Digital Transformation

Salesforce Launches Government Cloud Plus, Achieves FedRAMP Provisional Authority to Operate at the High Security Impact Level

New certifications provide government agencies with stronger security and compliance controls

SAN FRANCISCO—June 18, 2020—Salesforce (NYSE: CRM), the global leader in CRM, today announced Government Cloud Plus, a dedicated instance of Salesforce’s industry-leading multi-tenant cloud infrastructure specifically isolated for U.S. federal, state, and local government customers, U.S. government contractors, and federally funded research and development centers. Government Cloud Plus has achieved a FedRAMP Provisional Authority to Operate (P-ATO) at the High Security Impact Level, giving customers a compliant and secure environment to deploy Salesforce’s industry-leading Customer 360 CRM platform and industry solutions.

Government Cloud Plus runs on AWS GovCloud (US), enabling enhanced security and compliance controls that allow customers to use Salesforce for the most sensitive, unclassified data. In addition, Government Cloud Plus customers will benefit from the continuous monitoring services provided by the FedRAMP Joint Authorization Board (JAB) to detect changes to the security posture of the system in order to make better risk-based decisions.

Many government agencies today rely on outdated systems with limited ability to upgrade and adapt to the needs of modern government. The result is costly infrastructure, dated processes, complicated workflows, an overburdened workforce and poor service delivery for citizens. In addition, as governments deal with diverse and rapidly changing national and global events, they need to maintain continuity of operations, adapt to a remote workforce and deliver new services in times of need. To do this, government agencies of all types and sizes need access to a complete technology platform in order to deliver needed services, scale to unprecedented demands and connect to citizens on their channel of choice.

Salesforce delivers the agility, speed and scale that federal, state, and local governments, as well as government contractors, need to address employee and citizen needs while lowering IT cost and complexity. This includes access to industry-leading CRM, service, platform, analytics and industry solutions, helping government customers and contractors achieve mission success and digital transformation across use cases such as workforce management and development, recruiting and talent management, health and social services, case management, licensing and permitting and much more.

Comments on the news

  • “In these unprecedented times, the public sector is being tested to deliver and accelerate innovation on behalf of their constituents,” said Dave Rey, President, Global Public Sector at Salesforce. “Government Cloud Plus will empower governments to respond and get ahead of demand by providing modern, compliant and secure experiences for their customers while scaling their mission impact, accelerating digital transformation, and rapidly responding to the ever-evolving regulatory environment we operate in.”
  • “It’s been our mission to bring government and citizens closer together, and this is the next step as part of our deep and continued investment in the public sector industry,” said Jujhar Singh, Chief Operating Officer and General Manager, Industry Clouds at Salesforce. “Government Cloud Plus brings the full power of the Salesforce platform designed with the trust, security and compliance required by government agencies, as well as providing customers with the agility and flexibility inherent with the Customer 360 Platform.”
  • “AWS and Salesforce are committed to offering best-in-class solutions that help government agencies deliver value for the communities they serve,” said Teresa Carlson, Vice President, Worldwide Public Sector, Amazon Web Services. “COVID-19 has accelerated the pace of IT modernization across the public sector, and Salesforce Government Cloud Plus helps deliver additional security and compliance controls in support of critical public sector missions.”

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About Salesforce

Salesforce, the global CRM leader, empowers companies of every size and industry to digitally transform and create a 360° view of their customers. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit https://www.salesforce.com, or call 1-800-NO-SOFTWARE.