Artificial Intelligence
Q&A: Salesforce’s Sarah Aerni on Agile Data Science and Democratizing AI
CRM Analytics
Awards and Recognition
Dresner Advisory Recognizes Salesforce as a Customer Experience Leader in Business Intelligence
Innovation
Salesforce Completes Acquisition of Tableau
Awards and Recognition
Salesforce Named a Leader in Vendor-Managed Enterprise Business Intelligence Platforms by Independent Research Firm
Customer 360
Q&A: T-Mobile’s Mike Katz on 10 Years of Customer Experience Transformation
Customer Service and Support
Tokio Marine & Nichido Selects Salesforce to Exceed Customer Expectations at Every Touchpoint
Customer 360
Q&A: Ekta Chopra, Head of Digital at e.l.f. Cosmetics, on Her Career in Tech, Customer Experience and ‘Breaking Everything’
Artificial Intelligence
Salesforce Makes Email Marketing Smarter with New Einstein AI Innovations
Customer Engagement
Expanding Digital Customer Service Capabilities with New Channels and Bot Innovations
Customer Success
SPALDING® Doubles its Digital Commerce Revenue with Salesforce
Awards and Recognition
Salesforce Receives Highest Score for Augmented Analytics Use Case in Gartner’s Critical Capabilities Report
Innovation
Salesforce Signs Definitive Agreement to Acquire Tableau