
Customer Service and Support
Salesforce Delivers New Analytics, AI, and Automation Solutions for Communications Providers
Customer Service and Support
Salesforce Delivers New Analytics, AI, and Automation Solutions for Communications Providers
Customer Engagement
Heathrow Airport Boosts Customer Satisfaction and Revenue with Salesforce
Customer Service and Support
Salesforce Report: Nearly Half of Customers Think They’ll Get Better Service by Threatening to Switch Communications Providers
Artificial Intelligence
Can AI Predict When a Telecom Customer Will Churn? Our Communications Cloud GM Says Yes.
Customer Engagement
Spotify Hits a High Note with Salesforce
Artificial Intelligence
Introducing the ChatGPT App for Slack
Digital Transformation
Esquire Financial Holdings, Inc. Expands Collaboration with Salesforce to Drive Business Growth
Stakeholder Capitalism
Technologists Want to Develop Software Sustainably, But Nearly Half Don’t Know How
Customer Success
The Metropolitan Transportation Authority Keeps Customer Service on Track with Salesforce
Digital Transformation
Salesforce and Slack Partners Power the Next Level of Industry-Specific Digital HQs
Modern Work
How the Salesforce Ecosystem Sparked a Developer’s Appreciation for Low Code and Mentorship
Analytics
Salesforce Announces CRM Analytics, AI-Based Insights for Sales, Marketing, and Service Teams in Every Industry