Stat Library
Bookmark this database to quickly find the exact stat you need for any story. All stats may be published freely in any venue, as long as they’re properly cited.
All data is global (unless indicated otherwise), double-blind and product-agnostic.
Featured Stats
78% of service agents say it's difficult to balance speed and quality — up from 63% since 2020.
State of Service
88% of customers say the experience a company provides is as important as its products or services — up from 80% in 2020.
State of the Connected Customer
Organizations use an average of 1,061 applications — up from 976 a year ago.
Connectivity Benchmark Report
54% of revenue is expected to come from digital channels by 2024 — up from 42% in 2022.
State of Commerce