70% of IT security leaders are concerned about the accuracy and explainability of their AI outputs
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Artificial Intelligence
60% of organizations aren’t fully transparent into how customer data is used in AI
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Top Security and Compliance Benefits Expected from AI agents
- AI model performance auditing and tracking
- Threat detection
- AI model bias identification and mitigation
- Real-time event monitoring
- Anamoly detection / behavioral analysis
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41% of IT security leaders don’t feel prepared for regulatory changes around AI
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Digital Transformation
51% of service leaders with AI say security concerns have delayed or limited their AI initiatives.
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Service professionals project that AI agents will boost upsell revenue by 15%.
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88% of service leaders with AI say they’re prioritizing tech integration to support these initiatives.
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Top AI agent service use cases:
- Customer FAQ
- Order inquiries
- Conversation summaries
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