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| Stat | Action | Source | Month/Year |
|---|---|---|---|
| 57% of shoppers have purchased a product online to pick up in-store. |
|
Connected Shoppers | 08/2023 |
| 40% of shoppers have purchased a product online to ship to a store. |
|
Connected Shoppers | 08/2023 |
| 64% of retailers offer online returns to the store. |
|
Connected Shoppers | 08/2023 |
| 61% of retailers offer ship-from-store. |
|
Connected Shoppers | 08/2023 |
| 58% of retailers offer buy-online-pick-up-in-store. |
|
Connected Shoppers | 08/2023 |
| 57% of retailers offer buy online, pick-up curbside. |
|
Connected Shoppers | 08/2023 |
| 57% of retailers say they have full ability to use data to personalize customer engagement — up from 32% in 2021. |
|
Connected Shoppers | 08/2023 |
Shoppers’ top 5 worst retail experiences:
|
|
Connected Shoppers | 08/2023 |
| Shoppers belong to an average of 3.4 loyalty programs — down from 4.3 in 2021. |
|
Connected Shoppers | 08/2023 |
| 75% of retailers offer a loyalty program. |
|
Connected Shoppers | 08/2023 |
| 74% of shoppers say it takes no more than three bad experiences for them to abandon a brand. |
|
Connected Shoppers | 08/2023 |
79% of customers say financial service providers didn’t fully prepare them for an economic downturn.
|
|
Connected Financial Services | 06/2023 |