Archives

New Salesforce Editions Bundle Everything Businesses Need for Agentic Transformation

Sep 03, 2026

Image of Smarsh's customer support agent, Archie.

Customer Service and Support

Smarsh Scales Salesforce’s Agentforce After Delivering Strong Customer Support Results

Sep 03, 2026

Agentic Enterprise

Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI

Sep 02, 2026

2026 Salesforce Customer Success Award Winners

Customer Service and Support

What It Takes to Make AI Customer Service Actually Work

Sep 02, 2026

Salesforce Named a Leader in the 2026 Gartner® Magic Quadrant™ for Healthcare Provider

Awards and Recognition

Salesforce Named a Leader in the 2026 Gartner® Magic Quadrant™ for Healthcare Provider Industry Cloud Platforms

Sep 01, 2026

Salesforce’s Top Innovations in the Winter 2027 Release

Agentic Enterprise

Top Innovations in the Winter ’27 Release: AI Agents Run the Work, Freeing the Enterprise to Work Smarter and Faster

Aug 31, 2026

What Salesforce Learned After Using Employee Agent for a Year

Future of Work

1 Year, 70,000 Users: What Salesforce Learned as Customer Zero for Employee Agent

Aug 27, 2026