Learn how dozens of businesses are using Agentforce to deploy AI agents that improve customer experiences, achieve cost efficiencies, and deliver measurable ROI.
Industries
AAA Washington
Agentforce working in concert with AAA Washington sales and service experts will create the ability to provide more personalized, tailored touch points with members, helping to keep members informed and served at critical moments and ensuring that AAA Washington is with them as they travel through life.
We look at Agentforce as an absolute augmentation strategy that makes our agents more effective. Just imagine having a workforce that can spend more quality time with our members during peak moments of need — it’s a big deal.
Jim Ryan, Chief Information Officer, AAA Washington
Engie
Engie uses Agentforce to accurately answer common customer questions about billing and clean energy, enhance self-service, ensure consistent brand messaging across all channels, and is now successfully assisting 83% of users with Agentforce.
Fisher & Paykel
Fisher & Paykel empowers customers to self-serve appliance support with Agentforce. Grounded on thousands of existing knowledge articles, Agentforce delivers product insights and clear, actionable guidance from their service page. By increasing self-service rates from 40% to 70%, Fisher & Paykel will reduce service costs and enhance customer satisfaction.
Goodyear
Goodyear expects utilization of Agentforce to unlock significant value by using agents to drive more frequent engagement and targeted offers, the company will be able to increase marketing campaign effectiveness and drive frequent and targeted customer communication to drive loyalty, service revenue and ultimately customer retention rates.
Jacuzzi
With Agentforce, the Jacuzzi team shifted from a manual lead intake process for hot tub quotes to a more efficient automated process. Agentforce will guide prospective customers through more detailed qualifying questions, driving improved lead routing, increasing lead quality and conversion, enhancing the customer experience, and reducing costs.
Kawasaki Motors
Kawasaki Engines is piloting Agentforce to help their customer teams service and support dealers nationwide. With Agents, automating routine tasks such as organizing customer inquiries, summarizing calls, and handling alerts, service replies, and email responses can free employees to spend more time on complex cases.
Lennar
Lennar is leveraging Agentforce to overcome the limitations of traditional business hours and meet digitally-savvy customers where they are, 24/7. With Agentforce, Lennar will be able to capture more leads, qualify them efficiently, and provide a seamless experience, ultimately driving towards their ambitious sales growth targets.
College Possible
Agentforce empowers College Possible to serve four times as many students with the same number of coaches. Coaches can spend less time researching and more time interacting with their students, which means College Possible serves 25,000 students total per year.
reMarkable
With Agentforce, reMarkable has been able to scale its customer support while deflecting a growing number of inquiries, autonomously. reMarkable deployed its first AI agent in just three weeks – implementing a knowledge-based FAQ agent named “Mark,” who has since handled over 18K service conversations with NPS and deflection rates improving every week, enabling reMarkable to scale customer care without growing human agents.
Unity Environmental University
Unity Environmental University enrolls more students with Agentforce. With Agentforce, Unity will help future students directly on the website by gathering their information, offering a personalized list of programs and classes based on their preferences, and register them for a virtual information session in minutes–just like having a conversation with a career advisor.
Young Drivers
Agentforce immediately answers a range of complex questions from Young Drivers’ customers – including course details, scheduling, and pricing. Customers can get automatic responses to frequently asked questions at any time of day and with immediate service, even at peak times like evenings and holidays, reducing call center volume and ensuring more efficient service for everyone.
Equipter
With Agentforce, Equipter cut time to connect with inbound leads from nearly a day to just hours—freeing reps to focus on high-value conversations. With a fast, low-lift rollout and minimal customization, Equipter was able to get started with Agentforce SDR in just a few weeks—engaging more leads, faster, and freeing reps to focus on the relationships that drive revenue.
Miller Bros Solar
With Agentforce, Miller Bros Solar is creating a dedicated inquiry and issue management channel to streamline and deflect lower-touch customer request—freeing up portfolio managers to focus on strategic activities. Internally, Agentforce enhances scheduling through AI and automation, boosting field efficiency and technician productivity–enabling teams to capture, analyze, and act on service data, uncovering additional maintenance needs and supporting smarter decision-making.
1-800Accountant
Agentforce autonomously resolved 70% of 1-800Accountant’s chat engagements during tax week in 2025. With Agentforce, clients get instant, data-based answers on demand and CPAs get more time to focus on helping their clients succeed.
Alpine Intel
With Agentforce, Alpine Intel empowers adjusters and inspectors to work smarter with Claims Diagnostic Agent and Field Inspector Support Agent. Adjusters gain real-time claim insights, instant access to reports, and efficient scheduling tools. By automating tasks and seamlessly connecting teams, Agentforce frees up Alpine’s time and allows the teams to focus on expansion and delivering exceptional customer outcomes.
Agentforce will empower us to enhance our capabilities but also redefine what’s possible for our clients, unlocking new opportunities and driving innovation at every turn.
Corey Jackson, Chief Technology Officer, Alpine Intel
CaixaBank
CaixaBank has turned to Salesforce’s AI solutions to support their customer teams in handling FAQs, which make up a significant portion of their service cases. Agentforce and Einstein for Service capabilities will support human agents by providing quicker access to information and streamlining workflows to address common issues. This will build on CaixaBank’s success testing Salesforce’s AI capabilities enhancing the 360-degree customer view.
Hero FinCorp
Hero FinCorp is deploying Agentforce to automate manual work within the loan processing flow. Starting with initial generation, Agentforce will review customer and seller inputs, proactively flag issues and data discrepancies, and confirm resolution before progressing the loan to the next step. Hero FinCorp anticipates that Agentforce will enable loan approval in just 30 minutes, with 75% achieving straight-through-processing – no manual checks required.
Nexo
Nexo is turning to Agentforce to streamline customer support and help their team deliver white-glove, 24/7 support without compromising customer satisfaction or security, already saving its team more than 1,200 hours of work.
Adobe Population Health
With Agentforce, Adobe Population Health was able to automate the patient data retrieval process and quickly provide nurses with a comprehensive, up-to-date patient summary. This streamlined process saved nurses’ time, allowing them to spend more time being present with patients and providing quality care with an emphasis on human connection.
Amplifon
With the help of Agentforce, Amplifon ensures that customers receive personalized support throughout their journey from scheduling a consultation to buying an advanced hearing assistive device that fits their diagnosis, needs and lifestyle. Amplifon also envisions using Agentforce to handle appointment confirmations and changes, follow-ups, and resource sharing on behalf of hearing care professionals across their nearly 10K locations.
Angel MedFlight
Angel MedFlight will deploy Agentforce to speed operations for their service teams. By summarizing extensive data gathering and automating routine tasks, Agentforce will allow Angel MedFlight’s team to focus on delivering exceptional patient care and maintain their high standards in critical air medical transport services.
Pacific Smiles Dental
Agentforce enables patients to seek and book personalized care at Pacific Smiles Dental. Agentforce will enhance self-service at PSG, allowing patients to book a range of appointments, from crowns to whitening treatments, ensuring dentists are prepared to deliver specific procedures. Patients will be able to converse with an agent 24/7, just as they would with a clinic admin or trained dentist, asking anything from basic center details to procedure information.
Pfizer
Pfizer aims to build the world’s most impactful commercial engine through deploying an agentic end-to-end experience that revolutionizes engagement across Patients, Healthcare Providers, and Care Ecosystems. Agentforce’s unique capabilities will help Pfizer address challenges in commercial operations across their Customer Facing Colleague (CFC) workforce and in patient services to increase productivity and effectiveness, while improving experiences, accelerating speed to therapies, increased adherence, cost reduction and so much more.
Precina
Agentforce frees providers to focus on high-impact interventions, while saving Precina an estimated $80,000 per year for every 5,000 patients in reduced administrative overhead. Agentforce will speed up the payer expansion process by automating parts of direct contracting conversations with payers which will make more patients eligible for Precina’s services, leading to faster patient onboarding and growth.
MIMIT Healthcare
MIMIT Healthcare uses Agentforce to revolutionize referrals, reducing manual effort while ensuring smooth, secure, and efficient onboarding. Agentforce instantly routes patient information to the right scheduling flow within the HIPAA-compliant MIMIT Slack workspace, and an automated workflow schedules the appointment. Once confirmed, the patient is effortlessly onboarded.
Transcend
Transcend keeps up with rising telehealth demand with Agentforce. By consolidating data into a unified and accessible platform with Health Cloud and Data Cloud, Agentforce will improve internal operations by analyzing critical patient information like order histories and current medications to help Transcend providers deliver superior care. Agentforce will also enable patients to seamlessly schedule, change, or cancel appointments with wellness specialists, optimizing inbound interactions and improving their overall experience.
UChicago Medicine
UChicago Medicine is implementing Agentforce for Health to enhance the patient experience. Agentforce is being integrated into the academic health system’s non-clinical, operational workflows to provide patients with 24/7 access to tailored, self-service information and support.
Adecco Group
Agentforce enables recruiters at Adecco Group to focus on high-value, human-to-human interactions by automating the time-consuming tasks like screening resumes and scheduling interviews. Additionally, agents will initiate meaningful relationships with each candidate from day one, replying to each applicant with feedback and suggestions for other suitable roles within minutes of initial contact.
AgencyQ
AgencyQ closes the gap between data, insights, and action with Agentforce. With sales and marketing already on Salesforce, AgencyQ deployed Agentforce out-of-the-box, which quickly enabled them to take action on business critical processes. By providing customized rules and guardrails, AgencyQ’s assured that Agentforce intelligently represents their brand and services. This reduces complexity, speeds up time-to-market, and ensures relevant customer interactions.
This missing link between data, insight, and action – the action has always been a really tough part. And Agentforce is really going to allow us to close that gap from insight to action.
Sean Breen, Chief Executive Officer, AgencyQ
Capita
Capita is revolutionizing recruitment by deploying Agentforce as a cornerstone of its new agent economy. Leveraging digital labor, Capita plans to introduce recruitment-as-a-service solutions to create new revenue streams and redefine outsourcing efficiency. With Agentforce, Capita can automate high-volume recruitment tasks, reducing time-to-hire from months to as little as 24 hours.
Carnegie Learning
Agentforce helped Carnegie Learning automate manual tasks and provide AI-driven account summaries. Reps can now access key details in seconds, cutting research time by 92%, from up to an hour to just 5-10 minutes. This boosts efficiency, increases win rates, and speeds up deal cycles. When prospects call, reps instantly generate account summaries, eliminating hold times.
Formula 1
With Agentforce, Formula 1 (F1) will shift into high gear with 80% faster response times. Pulling from Data Cloud, F1 unifies actionable fan data like call history and preferred devices from multiple sources into unique fan profiles. Agents can analyze harmonized data in real-time, use natural language to handle routine issues and also help reps by generating replies in F1’s brand voice, allowing them to answer fans quickly and conversationally.
Grupo Globo
Grupo Globo’s early success with Agentforce resulted in a 22% increase in retention rates compared to their previous bot. The company expects Agentforce to drive increased subscriber growth, more consistent revenue streams, and higher revenues from subscription upgrades and additional services.
Indeed
Agentforce will help advance Indeed’s goal of reducing job search time by 50%. With Agentforce, employer questions can be autonomously answered to quickly address routine questions related to Indeed’s account verification process or handle administrative tasks related to onboarding or job posting. Agentforce can also suggest ways to resolve job and account issues and walk users through resolution steps in real time.
Indiana / Pacers Sports & Entertainment
Indiana Fever and its parent organization Pacers Sports & Entertainment (PS&E) are deploying Agentforce to autonomously scale deeper, more personalized connections with their rapidly expanding fanbase and augment its marketing and sales teams with Agentic AI.
LIV Golf
Utilizing Agentforce, Salesforce and LIV Golf will leverage the power of AI, data, and digital innovation to create next generation fan experiences, empower player performance, unlock new operational efficiencies and revenue streams, and more – aligning with our shared vision to push the boundaries of sport and technology.
Movistar Plus+
To stand out from the competition, increase their subscriber base, and create long-term customer evangelists, Movistar Plus+ implemented Agentforce on their web and mobile chat. Agentforce can autonomously answer questions and provide tailored content recommendations instantly. Plus, subscribers can interact with Agentforce 24/7, including after business hours, when streaming consumption is at its highest.
Nexstar
Nexstar, one of the country’s leading diversified media companies and the nation’s largest owner of local TV stations, will leverage Agentforce to enhance advertising sales operations, across more than 1,600 sellers in 116 markets.
United Football League (UFL)
The United Football League (UFL) is working with Salesforce to create even more loyal and engaged fans through personalized and memorable experiences. The UFL and Agentforce will build the future of sports entertainment with the first AI agent to power insights during game broadcasts on FOX Sports.
Wiley
Agentforce empowers Wiley’s agents with AI-driven, data-powered recommendations and seamless integration into their workflow, enabling new hires to quickly onboard, deflect and resolve cases faster, and optimize service operations, ultimately enhancing customer and agent experiences during peak times.
Big Brothers Big Sisters of America
Big Brothers and Big Sisters of America (BBBSA) turned to Salesforce as the nonprofit works to expand into more community-based programs beyond traditional school-based matches, increase mentorship matches, and improve match longevity. Agentforce both streamlines the matching process and enhances match quality, helping match specialists to make more efficient and confident decisions. BBBSA anticipates 50% faster matches with Agentforce.
CentralSquare
Agentforce will serve as CentralSquare’s new digital labor platform to transform its sales process, autonomously answering inquiries, qualifying and triaging leads, and scheduling follow-ups for sales reps. This accelerated, personalized consultation will ensure leads are directed to the right teams to focus on high-value opportunities.
Salesforce’s integrated AI tools, like Agentforce, combined with the unmatched power of its platform, make them more than a partner — they’re a catalyst for our transformation. Together, we’re not just preparing for the future — we’re defining it, one innovative solution at a time.
Namita Jinal, Chief Innovation Officer, CentralSquare
Good360
With Agentforce managing donation matching, Good360 can connect donated goods with communities in need 3X faster. This efficiency will save the five-person employee team responsible for donation matching over 1,000 hours annually, allowing them to dedicate more time to front-line disaster response.
Mike Morse Law Firm
Mike Morse Law Firm, one of Michigan’s largest and most recognizable personal injury law firms handles over 1,000 calls per day, but manual note-taking and reviewing slowed client intake. Agentforce will optimize the initial intake process by collecting preliminary information from new clients. This ensures that each case is triaged to the right team member, speeding up the onboarding process and allowing the legal team to jump straight into their work without delays.
World Economic Forum
From “How do I register?” to “I lost my badge!” to “Where should I get breakfast?” 3,000 guests had 24/7 access to Davos meeting support through one intuitive app. Agentforce provided tailored session recommendations, educated participants on the Forum’s work, and enabled the Forum to share new knowledge and real-time updates on the fly. With Agentforce, the Forum saw a 75% first-time case resolution.
Advanced Turf Solutions
Advanced Turf Solutions will revamp their ecommerce site with Agentforce. ATS will use Agentforce to help support customers at scale and increase revenue. Agentforce will autonomously respond to online inquiries, answer product questions, and surface specific PDFs and resources that are relevant to customer questions.
El Jannah
El Jannah has implemented an agent on its website to handle FAQs 24/7. The agent has already responded to >1000 queries since February, with 60% of all inbound requests now being handled by Agentforce. Responding more quickly and effectively to its guests, El Jannah has used the Salesforce Platform to attract more than 16,000 new active customers, with the average lifetime value of each guest increasing over 55%.
Equinox
By implementing Agentforce, Equinox aims to enhance member engagement and service offerings. Agentforce will enhance the member experience by streamlining tasks, such as booking classes, using guest passes, discovering events, answering club amenity questions, and more.
Grupo Falabella
Leveraging Agentforce in its Colombia operation, Grupo Falabella significantly increased digital customer service interactions on WhatsApp to 71% in three weeks while reducing reliance on phone calls, enabling 24/7 support and improving customer experience through efficient, automated assistance.
PepsiCo
PepsiCo is one of the first major food and beverage companies to deploy Agentforce at scale, marking an important step in PepsiCo’s AI roadmap. PepsiCo will leverage Agentforce to manage key functions, enhancing customer support and operational efficiency, while empowering sales teams to focus on strategic growth and deeper engagement with retailers.
Saks
Saks is committed to delivering high-touch luxury experiences, and Agentforce is key to this vision. By managing routine inquiries such as order status and returns, Agentforce will allow customer service agents to focus on personalized service and strengthening customer relationships.
Agentforce is really allowing our humans to have a deeper, more impactful interaction with our customers. It gives us the ability to continue to offer a very high-touch luxury experience that people expect from Saks.
Mike Hite, Chief Technology Officer, Saks Global
SharkNinja
For SharkNinja, the key to faster, more effective customer service is Agentforce. All a consumer has to do is type their questions into the customer service chat and Agentforce will provide instant, accurate answers. Agentforce can support reps by pulling details from sources like service records, product manuals, and past interactions and providing relevant details to reps instantly so they can solve consumer issues faster.
Agentforce, to me, is the frosting on the cake. It takes us to a whole new level. There’s so much that we offer — how can I help the consumer navigate the products we sell? We want to delight them so much that they come back and buy the next thing.
Velia Carboni, Chief Information Officer, SharkNinja
Shoe Carnival
Shoe Carnival’s goal is for Agentforce to handle 40% of the customer call volume, reducing the case escalations to human agents from 75% to 35%, and lowering the cost per interaction.
Asymbl
At Asymbl, Agentforce automates daily lead engagement to qualify leads across inbound, outbound, and nurture channels, freeing the human SDR to focus on strategic outreach. This hybrid model delivers the same coverage as a team five times larger—saving $575K annually. Agentforce has scaled targeted engagement by 427% without disrupting existing workflows. The result: more qualified opportunities, improved efficiency, and a customer experience that can stay strong through rapid growth.
Bionic
With 200,000+ SMEs served, Bionic is leveraging Agentforce to transform customer experience for SMBs, blending cutting edge AI technology with world class human expertise. With Agentforce, Bionic is automating routine tasks, meaning customers can get support around the clock, anytime, anywhere, and reps are freed up to provide hands-on human support.
Cengage
Cengage, a long-time Salesforce customer, is leveraging Agentforce to revolutionize its customer service approach. Agentforce will intelligently triage support requests, handling common cases and seamlessly elevating complex cases to human agents when necessary to improve the customer experience.
Datasite
Agentforce now resolves 70% of Datasite’s day-to-day chat questions accurately, 24/7 offering a high-quality customer experience. Adopting Agentforce can also free up customer service and sales agents to move into more consultative roles, where they can provide strategic guidance and tailored support, helping streamline case resolution, enhance cross-team collaboration, and improve response times to provide even more value to its customers.
deinePflege
With Agentforce, deinePflege will have their own 24/7 digital labor workforce capable of resolving up to 40% of incoming customer inquiries in seconds—not days. Drawing from Service Cloud, agents will have access to deinePflege’s company FAQs, best practice documentation, item-level offerings, and even individualized customer profile data. Agentforce will resolve each case at a fraction of the cost of a service rep so deinePflege can reinvest into new offerings.
Elements.cloud
Elements.cloud optimizes employee productivity and success with Agentforce. Elements.cloud has launched 5 agents with Agentforce, reducing administrative burdens, risks for human error, and helping employees spend less time on how to work, and more time doing their best work.
Equinix
Equinix expects a transformative impact from the use of Agentforce, Data Cloud, and Marketing Cloud. This integration will provide the critical insights and operational efficiencies needed to scale its marketing campaigns and sales pipeline, enhance segmentation, personalize campaigns and increase lead generation. This will improve the lead management process and improve conversion.
ezCater
With Agentforce and Data Cloud, ezCater will unite customer data and be able to efficiently handle customer inquiries at scale, regardless of the complexity. From simpler tasks like modifying the quantity of food ordered to helping customers decide which restaurant to order from, AI agents will transform how ezCater customers order food for their workplace.
Fujitsu
Fujitsu delivers instant support during peak Salesforce product events with Agentforce. Agentforce will operate as a first line of response to Fujitsu’s customers running on Salesforce. When a release drops, Agentforce is there, grounded in release notes to immediately answer inbound questions.
Inforge
Inforge will use Agentforce and Data Cloud to improve the accuracy, speed, and efficiency of its case handling processes. Agentforce will summarize client questions and recommended steps based on account history, which will contribute to 70% faster projected response times and 20% higher client satisfaction.
OpenTable
In just a few weeks since launching Agentforce for diners, OpenTable’s AI agent has handled tens of thousands of conversations that would have otherwise required human support—efficiently resolving common questions and autonomously creating service tickets. After three weeks, Agentforce was handling 73% of all restaurant web queries. This is a 50% improvement from their previous tool.
Removery
Removery is leveraging Agentforce to enhance its customer experience by deploying agents for 24/7 customer support and answering FAQs, aiming to increase client conversion rates by 18%.
Slalom
Slalom is using Agentforce within Slack to automate tasks and provide quick access to information, boosting productivity for clients by streamlining workflows and improving response times.
Smartsheet
Smartsheet uses Agentforce to help 13 million users get answers instantly– handling user issues such as help desk and billing issues without wait times or tickets. By automating customer support with Agentforce, Smartsheet is able to improve customer satisfaction and reduce operational strain.
Sweeping Corporation of America
Sweeping Corporation of America (SCA) is transforming its operations by using Agentforce to streamline customer interactions and improve employee support. Agentforce will resolve common cases including work order submission and scheduling via text or call, acting on customer data already in Salesforce. This will reduce inefficiencies and improve responsiveness, giving representatives more time to dedicate to complex and emergency cases. With Agentforce, SCA is estimated to save $10 million in operational cost savings.
Vivint
Vivint’s Smart Care Virtual Agent, powered by Agentforce, will transform customer support by autonomously solving simple customer requests – or getting the customer well on their way before connecting with a live customer support specialist. The agent will identify where help is needed, and try to solve the issue before escalating to a live service agent, drastically reducing call times so Vivint can serve more customers, faster.
Agentforce is truly a transformational opportunity that we see in front of us. Salesforce is the backbone of our organization, and Agentforce has really augmented our platform and our experience in a way that we haven’t seen.
Ryan Gee, SVP of Engineering, Vivint
Boat Bike Tours
Agentforce will fully automate Boat Bike Tours’ lead engine, handling every aspect of the quote process — from initial generation and information retrieval to customer follow-up after quotes are shared. Agentforce will personalize customer experiences at scale 24/7, delivering tailored responses and 100% uptime for an estimated 40,000 conversations annually.
Engine
Engine is leveraging Agentforce to autonomously resolve routine cancellation requests so its support team can dedicate more time to complex booking issues and personalized assistance, ultimately providing concierge-level service without increasing overhead. Since launch, Agentforce has reduced average handle time by 15%, and Engine estimates Agentforce will deliver $2 million in cost savings annually.
Finnair
To enhance customer support and streamline operations, Finnair is implementing Agentforce, aiming to automate 80% of customer service questions with agents and reduce new travel representative onboarding time by 25%.
Singapore Airlines
Singapore Airlines (SIA) is enhancing its customer service capabilities with Gen AI solutions with the incorporation of Agentforce and Einstein for Service into its customer case management system. The AI-powered solutions will enable SIA to deliver more consistent and personalized service to its customers, by efficiently summarizing customers’ previous interactions with the airline and anticipate customer needs and tailor solutions accordingly. This will reduce average response times, facilitating more efficient and proactive customer service.
TopCar Sociedad Limitada
TopCar Sociedad Limitada, with the goal of becoming the leading car rental provider in the Canary Islands, is implementing Agentforce to enhance the customer experience and autonomously resolve 20% of service cases.
Build and customize autonomous AI agents to support your employees and customers 24/7.
Build and customize autonomous AI agents to support your employees and customers 24/7.
