Salesforce Quarterly Highlights: FY26 Q3 Product Releases and Corporate Announcements

Salesforce is leading the shift to the Agentic Enterprise by bringing together apps, data, and agents into one deeply unified platform. Over the past quarter, a wave of cutting-edge innovations across Agentforce 360, Data 360, Slack, and our partner ecosystem have made the platform even more powerful, making it easier for customers to deploy digital labor and realize tangible business value. 

These breakthroughs include Agentforce 360; deeper integration of Agentforce and new AI capabilities in Slack; expanded strategic partnerships with Anthropic, Amazon Web Services (AWS), Google, OpenAI, and more. Salesforce also further deployed Agentforce across its business to gain firsthand insights to refine the platform and strengthened the company’s AI ecosystem through key investments and acquisitions — ‌all while driving success for customers of every size and industry. 

Product Updates

• Agentforce 360 Platform: This release delivers capabilities for building, deploying, and governing enterprise-grade AI agents. With Agentforce Builder, teams can now design, test, and deploy agents in a single, conversational workspace. Agentforce Voice transforms IVR systems into natural, real-time conversations with low-latency transcription, realistic speech synthesis, and deep Salesforce integration. Agent Script empowers users to define agent behavior with a human-readable expression language, enabling conditional logic, precise tool use, and guided, deterministic controls. And Intelligent Context automatically extracts, structures, and surfaces unstructured content like PDFs and diagrams, grounding agents in complex, unstructured data. GA now

• MuleSoft Agent Fabric: The new MuleSoft solution provides a single place to register, orchestrate, govern, and observe every agent, regardless of where it was built. MuleSoft Agent Fabric delivers the missing foundation — governing, orchestrating, and monitoring agents across ecosystems — so they can work together instead of operating in silos. GA now

• Agentforce Vibes: Salesforce’s new enterprise vibe coding offering speeds up development across all stages, automates work, and helps to ensure quality and scalable apps for the enterprise.​ Developers can use Agentforce as an autonomous AI agent built to collaborate like a pair programmer, accelerating the development lifecycle by understanding project context. Agentforce Vibes benefits from built-in, enterprise-grade security and governance controls via the Salesforce Platform and Trust Layer. GA now

• Expanded Slack Platform: The next evolution of the Slack platform gives partners and developers the tools to securely connect AI with the rich corpus of customer-owned and -controlled conversational data in Slack. With a new real-time search (RTS) API, a Model Context Protocol (MCP) server, and enhanced developer tools like prebuilt Block Kit Tables, Slack provides secure, flexible, agent-ready access to conversational data. This context enables agents to deliver context-aware, user-specific conversations – making AI more relevant, more accurate, and far more powerful. GA now; RTS and Slack MCP GA early 2026

• Expanded Trust Foundation: These expanded data, governance, security, and semantics capabilities across the Salesforce Platform create a trusted, unified foundation where every AI agent operates with the same accuracy, context, and control. Data Cloud Clean Rooms let companies securely share, collaborate, and analyze data to unlock intelligent insights without moving or exposing raw data. Tableau Semantics translates data into business language and helps to ensure consistent metrics across clouds through the Customer 360 Semantic Data Model (SDM). GA now

• New Agentforce Security and Compliance Features: Agentforce now proactively identifies cyber threats and simplifies compliance by autonomously deploying Salesforce’s security and privacy solutions. Agentforce in Privacy Center uses regulatory context to autonomously identify, prioritize, and minimize data exposure — allowing admins and privacy teams to reduce risk and streamline compliance. Agentforce in Security Center monitors activity, detects anomalies, accelerates investigations, and guides remediation — helping security teams respond faster and build trust. GA now

• Agentforce IT Service: This agent-first IT Service solution lightens the load for both employees and IT teams by delivering instant, conversational resolutions for employees, directly in Slack. Agentforce IT Service helps IT teams scale by automating incident management and augmenting workers with deeper insights for quicker resolutions. Agentforce IT Service launched with 100+ prebuilt integrations, connectors, and workflows from trusted ecosystem partners, unifying the customer’s entire IT landscape from day one. GA now 

• Native AI in Slack: These innovations further Slack’s transformation into the Agentic Enterprise work OS, bringing people, agents, apps, and data into one place to accelerate productivity and business growth. Agentforce Sales, IT Service, HR Service, and Tableau Next now surface insights and complete actions in Slack. Agentforce Channel Expert delivers instant expertise within any Slack channel, providing quick, reliable answers to free up time for more strategic work. A reimagined Slackbot and new enterprise search connectors intelligently help employees find information, prepare for meetings, and turn knowledge into action. GA now; new Slackbot and enterprise search connectors GA January 2026 

• Expanded Partnership with OpenAI: This first-of-its-kind partnership will let companies access Salesforce’s Agentforce 360 Platform in ChatGPT – querying sales records, reviewing customer conversations, or building Tableau visualizations, simply by typing a query into ChatGPT. They can also use OpenAI’s latest frontier models, including GPT-5, to build AI agents and prompts within Agentforce 360. ChatGPT and Codex are available in Slack, allowing customers to tap into powerful, enterprise-grade AI in their preferred surface environment. Learn more

• Instant Checkout for ChatGPT: This collaboration with Stripe and OpenAI will integrate Agentforce Commerce with the new Agentic Commerce Protocol (ACP) to power Instant Checkout on consumer AI channels like ChatGPT. The partnership will allow the thousands of merchants using Agentforce Commerce to harness the power of conversational AI for a faster path to purchase and create seamless, intelligent shopping experiences that unlock new avenues of growth. Learn more 

• Expanded Partnership with Anthropic: This deepened partnership brings Anthropic’s Claude models into the Agentforce 360 Platform, allowing customers in regulated sectors to deploy domain-specific AI while keeping sensitive data and AI workloads within Salesforce’s secure environment. Building on the Claude app for Slack, which launched in September, Salesforce is expanding its capabilities with the general availability of Claude Code starting today. This enhancement brings advanced coding assistance alongside conversational AI, allowing employees to summarize conversations and documents, draft updates, and now generate and refine code — helping teams move from discussion to decision even faster. Learn more

• Expanded Partnership with Google: This collaboration brings Google’s Gemini models to the Agentforce 360 Platform and Atlas Reasoning Engine, harnessing Gemini’s powerful multimodal intelligence to tackle complex, multistep enterprise problems. Salesforce will also integrate Agentforce 360’s sales and service capabilities across the entire Google Workspace collaboration suite. Plus, a new integration between Slack’s real-time search API and Gemini Enterprise delivers powerful data analysis, agentic AI capabilities, and next-generation agent orchestration directly in Slack. Learn more

• Expanded Collaboration with Amazon Web Services (AWS): The next phase of the Salesforce and AWS partnership is about helping companies transform into Agentic Enterprises. Deel, Expedia Group, Toyota North America, and 1-800Accountant are just some of the latest customers to realize value through our four core partnership pillars: unified data through Zero Copy and Data 360, secure and interoperable AI agents with Amazon Bedrock, modernized contact centers with the integration of Salesforce Voice with Amazon Connect, and streamlined customer procurement of Salesforce’s AI solutions through the AWS Marketplace. Learn more 

Customer Zero Momentum

• 2 Million Support Requests on Salesforce Help: In November, Salesforce announced that Agentforce had handled over 2 million support requests on its own Help site since launching in October 2024. Agentforce on Help has significantly reduced costly human escalations and improved response time, and it now supports seven languages. 
• Internal Agentforce Use Cases: As Customer Zero, Salesforce builds its experience into Agentforce to deliver measurable ROI and make deployment as easy as possible. Salesforce’s SDR Agent has scaled the sales team’s reach dramatically, with AI agents generating 800,000 leads in just three weeks. Agentforce in Slack has increased employee productivity and is on its way to saving 500,000 hours annually across the business. 

Investments

• Salesforce Ventures: Salesforce Ventures has deployed over $850 million of its $1 billion AI fund to support the next generation of enterprise AI companies. To date, the fund has invested in 35 AI-first companies – including Anthropic (Series F), Crusoe (Series E), Dyna Robotics (Series A), Vercel (Series F), and more – securing its position as a leading VC in the enterprise AI landscape.

• Mexico: Salesforce announced plans to invest $1 billion‌ in its Mexico operations over the next five years, reinforcing Salesforce’s commitment to the economic and social development of Mexico. The investment will be used to operate a new cutting-edge office, support regional customers through a Global Delivery Center (GDC), hire top talent, and invest in workforce development and AI training. 

• United Kingdom: Salesforce announced plans to invest $6 billion in its U.K. business through 2030, helping U.K. and European companies transform into Agentic Enterprises. This new investment will increase access to AI training and provide £1 million for a U.K.-based Salesforce Accelerator – an initiative designed to help nonprofits harness Agentforce. Additionally, Salesforce Ventures has already invested over $200 million in U.K. companies, including ElevenLabs, Climate X, and Covecta.

• San Francisco: Salesforce announced plans to invest $15 billion in San Francisco over the next five years, reinforcing San Francisco’s status as the world’s AI capital. The investment will support a new AI Incubator Hub on the Salesforce San Francisco campus, grow the local AI ecosystem by investing in workforce development and training initiatives, and help companies transform into Agentic Enterprises. 

• Bay Area Healthcare and Education: Marc and Lynne Benioff announced a $100 million gift to UCSF Benioff Children’s Hospitals to expand world-class pediatric care. In addition, Salesforce announced $39 million in new support to public schools, education nonprofits, and local children’s hospitals – bringing the combined contributions of Salesforce and the Benioffs to the Bay Area to more than $1 billion. 

• Saudi Arabia: Salesforce announced steps to advance its long-term commitment to Saudi Arabia’s digital transformation and economic diversification goals under the Kingdom’s Vision 2030. This includes the establishment of a regional headquarters in Saudi Arabia and the upcoming opening of its new Riyadh office, a landmark Innovation Day showcasing local customers driving measurable impact with agentic AI, and a new university partnership aimed at providing AI education for Saudi citizens and increasing women’s workforce participation.

M&A

• Regrello: Salesforce completed its acquisition of Regrello, an AI-native solution that automates complex business processes, on October 1, 2025. By integrating Regrello with Agentforce, Slack, and the Salesforce Platform, Salesforce is helping customers transform manual, inefficient activities into agentic automations that increase the velocity and quality of critical business processes. This is a key step toward realizing the vision of an Agentic Enterprise, where people and AI achieve more together.

• Apromore: Salesforce completed its acquisition of Apromore, a leading provider of process intelligence software that helps organizations discover, simulate, and optimize business processes, on November 3, 2025. The acquisition of Apromore is further accelerating Salesforce’s agentic process automation vision, with Apromore providing a full spectrum of process intelligence capabilities that complements Regrello in creating and deploying agile, agentic workflows. 

• Informatica: Salesforce completed its acquisition of Informatica, a leader in enterprise AI-powered cloud data management, on November 18, 2025. The close of the acquisition brings Informatica’s rich data catalog, integration, governance, quality and privacy, metadata management, and Master Data Management (MDM) services to the Salesforce Platform, establishing a unified and comprehensive data foundation for agentic AI – and enabling AI agents to operate safely, responsibly, and at scale across the modern enterprise. 

• Spindle AI: Salesforce completed its acquisition of Spindle AI, a leading agentic analytics platform, on November 21, 2025. Spindle AI’s proven expertise in multi-agent analytics and machine learning will guide the augmentation of the Agent Observability and Self-Improvement pillar of Agentforce 360, accelerating the roadmap for custom agentic analytics, ROI forecasting, and continuous optimization. 

• Doti: Salesforce completed its acquisition of Doti, an agentic enterprise search company, on December 1, 2025. The acquisition brings Doti’s world-class talent to Salesforce, accelerating the development of a unified, agentic search layer across Salesforce, with Slack as the conversational interface.

More information:

• Find more news and insights on the Salesforce Newsroom
• Explore more product updates and learnings from Dreamforce 2025

This article may include references to services or features that are still in development and are unreleased. Customers should make their purchase decision based on fully released and available features.