International Data Corporation (IDC) has ranked Salesforce as the #1 CRM provider in its latest Worldwide Semiannual Software Tracker. This is the 13th consecutive year Salesforce has earned the top spot in the CRM market.*
IDC is a premier global market intelligence firm widely cited as a top source for market data. According to IDC, in 2025, Salesforce led all CRM vendors with a 20.0% market share.
Salesforce’s long-standing leadership
Beyond the top CRM ranking, Salesforce maintains leadership across core applications, ranking #1 in Sales for the 14th consecutive year, #1 in Customer Service for the 13th consecutive year, and #1 in Marketing for the seventh consecutive year. Salesforce also held the #1 spot in Model-Driven Application Platforms for the 11th consecutive year, Enterprise Community for the 11th consecutive year, and Integration for the fourth consecutive year.
Agent Build and Deploy standings
For the first time, IDC published market shares for the Agent Build and Deploy market, which is currently in a state of hypergrowth. Salesforce grew faster than any other player in this category and took the #2 position with a 17.5% market share.
“We are thrilled to be the #1 CRM for the 13th consecutive year, and this ranking is a testament to our customers and their success. Every organization wants to become an Agentic Enterprise, where they automate sales, service, and marketing with humans and AI agents working together on one trusted, agentic CRM platform. By putting Agentforce at the heart of our strategy, we are helping companies of all sizes and in every industry agentify their processes, reduce costs, grow faster, and build enterprises of the future.” — David Schmaier, President & Chief Strategy Officer
View the report to learn more.
*Source: IDC, Worldwide Semiannual Software Tracker, April 2026. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.
