How Adobe Population Health is Transforming Healthcare Case Management with Agentforce

Adobe Population Health manages complex healthcare cases for more than 400,000 people, ensuring they have access to food, transportation, and medications.

The healthcare solutions provider is using Agentforce to boost efficiency and improve patient care by:

• Streamlining Data Collection and Summarization: AI agents assist in data collection and preparing for visits, reducing the time staff spends searching through charts. Agentforce also helps summarize data, so clinicians don’t have to restate information.
• Automating Administrative Tasks: Agentforce and Prompt Builder are used to automate tasks like writing weekly summaries on members for integrated care teams, saving clinicians 375 hours per week.
• Real-Time Support: Adobe Population Health is piloting Agentforce to provide real-time support during home visits. The agent can highlight essential information about the member and suggest tasks to address during the visit.

With Agentforce, Adobe Population Health is freeing up staff to focus more on their members and less on paperwork.