Analytics
Customer Service and Support
Customer Service and Support
Salesforce Report: Nearly Half of Customers Think They’ll Get Better Service by Threatening to Switch Communications Providers
Customer Service and Support
New Salesforce Service and Marketing Innovations Use Trusted Data and AI to Humanize Customer Interactions
Digital Transformation
Salesforce Delivers the Future of Client Experiences for Financial Services Firms
Latest
Artificial Intelligence
Einstein Copilot In-Depth: What It Is, How It Works, and What It Can Do
Artificial Intelligence
Salesforce Integrates Apple Messages for Business and Augmented Reality to Enhance Customer Service Solutions
Customer Success
Leading Solar Services Provider Sunnova Taps Salesforce Technology to Make Renewable Energy More Accessible
Artificial Intelligence
Salesforce Signs Definitive Agreement to Acquire Airkit.ai
Customer Success
Global Trading Platform eToro Invests in Salesforce Data, AI, and CRM
Artificial Intelligence
Williams-Sonoma, Inc. and Salesforce Team Up to Serve Customers at Home
Artificial Intelligence
New Salesforce Field Service Innovations Bring the Power of AI to the Mobile Workforce
Artificial Intelligence
Sales, Service, and Generative AI: New Research on What’s Holding Teams Back
Digital Transformation
Summer ’23 Release: Slack Canvas and More
Artificial Intelligence
Salesforce and Accenture Collaborate to Help Customers Harness the Transformative Power of Generative AI
Customer Success
With Salesforce, Kraft Sports and Entertainment Delivers Winning Fan Experiences
Digital Transformation
Salesforce Launches Sales and Service Suites to Help Companies Drive Faster ROI
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Digital Transformation
25 Years of Innovation: Sales Cloud EVP Reflects on Waves of Change and Looks Ahead
Automation
Salesforce Pro Suite Launches as an Enhanced All-in-One CRM Solution for Growing Businesses
Artificial Intelligence
Bot Docs? Not Likely: 69% of US Adults Uncomfortable Being Diagnosed by AI
Artificial Intelligence
Salesforce Launches Einstein Copilot: Health Actions to Drive Efficient, Personalized Healthcare