Mastering Time Series Forecasting with Morai

Salesforce’s Moirai model predicts the future.

It is designed for time series forecasting, which involves forecasting future patterns with anomaly detection as well.

Since development began in 2023, Moirai has become an industry-leading model with over 30 million downloads on Hugging Face and top rankings across several time series benchmarks.

Customer feedback has shown the model improved understaffing accuracy by 14% and overstaffing accuracy by nearly 40% (during the holiday period).

Itai Asseo, VP, Incubation and Brand Strategy, and Gautam Vasudev, SVP, Agentforce Contact Center & Salesforce Voice, talk more about how Moriai can help businesses improve outcomes and increase optimization.