Customer Service and Support
Introducing the Next Generation of Field Service at Salesforce: AI-Powered Tools for Trusted, Mission-Critical Field Service
Customer Service and Support
Customer Service and Support
Q&A: Trailblazers for the Future Helps Train Service Agents to Communicate with Empathy
Innovation
Q&A: AWS and Salesforce on Service Cloud Voice in a Work-from-Anywhere World
Awards and Recognition
Salesforce Named as a Leader in the Gartner 2020 Magic Quadrant for Field Service Management (FSM)
Customer Service and Support
New Survey Reveals Shifting Customer Service Standards Amid COVID-19
Customer Success
Growth, Innovation & Giving Back – Sun Basket’s Response to COVID-19
Customer Service and Support
How Trailhead Helped Two Customer Service Agents Skill Up and Steer Sun Basket Through COVID-19
Digital Transformation
Salesforce Named as a Leader in the Gartner 2020 Magic Quadrant for CRM Customer Engagement Center
Earnings
Salesforce Announces Record Fourth Quarter and Full Year Fiscal 2020 Results
Digital Transformation
Updated: Highlights from Salesforce at CES — Using Technology to Put the Customer at the Center
Artificial Intelligence
Michael Kingston, CIO of L’Oréal Americas, to Speak in Commerce Keynote at Dreamforce 2019 on the Beauty Leader’s Digital Transformation
Artificial Intelligence
Dreamforce Reporter: The Biggest News Coming Out of Day Two