Gartner evaluates vendors on completeness of vision and ability to execute. This year we believe it is thanks to our customers, we’re positioned the highest in ability to execute, and furthest in completeness of vision for the CRM Customer Engagement Center.
Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 16 May, 2018
From 2009-2012, salesforce.com was positioned as a leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013-2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as salesforce.com.
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