Gartner Magic Quadrant for the CRM Customer Engagement Center

Salesforce is named a Gartner Magic Quadrant leader for the CRM Customer Engagement Center — for 10 consecutive years.  
Ten years running. Yes, that’s how many years we’ve been recognized as a leader by  Gartner for the Magic Quadrant for the CRM Customer Engagement Center.

What makes a leader?

Gartner evaluates vendors on completeness of vision and ability to execute. This year we believe it is thanks to our customers, we’re positioned the highest in ability to execute, and furthest in completeness of vision for the CRM Customer Engagement Center.

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Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 16 May, 2018

From 2009-2012, was positioned as a leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013-2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as

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