Salesforce Expands Missionforce with Purpose-Built AI and New Partnership with OpenAI to Advance Mission Intelligence

Missionforce plans to integrate OpenAI’s frontier models to power government missions 

Salesforce today announced new Missionforce capabilities that give government agencies greater control over how they develop, customize, and deploy AI while streamlining policy execution, enhancing operations, and improving citizen support. 

Salesforce also announced a new Missionforce partnership with OpenAI to bring its leading AI models to secure government environments. The partnerships will unlock immediate operational impact: decision clarity for operators in the field; greater efficiency and mission readiness for agencies; and faster, more responsive services for citizens.

“Government agencies want tailored AI that runs everywhere they operate while staying within the secure environments their missions demand.” said Kendall Collins, CEO of Missionforce & Government Cloud. “Missionforce enables this at scale, with purpose-built AI that executes the mission and enables agencies to solve their hardest problems while maintaining operational control.”

Delivering an AI advantage

Salesforce is partnering with leading AI innovators to bring together Missionforce capabilities with U.S.-origin models and trusted AI and mission infrastructure. Government agencies will now gain frontier-level AI performance while maintaining operational control:

• OpenAI: Through Salesforce Government Cloud, OpenAI’s frontier models will integrate with Public Sector Solutions through Amazon Bedrock. Missionforce applications and workflows will also be available through ChatGPT, allowing government and national security personnel to access secure, authorized data and trigger Missionforce actions from a familiar chat interface. Together, these capabilities give government agencies the ability to reason across mission data and execute multistep workflows.
• NVIDIA: Salesforce also just announced it is bringing NVIDIA models and accelerated computing into Missionforce to enable customers in highly sensitive industries to train, tune, and deploy mission-specific models on their own critical data. The companies are also working to bring post-trained NVIDIA models into Missionforce additional capabilities to enable customers to build and run models on their own infrastructure for specialized workloads.

AI built for the mission, wherever it operates

Missionforce is delivering new, specialized AI capabilities and agents designed for the government’s toughest challenges. Now, agencies can customize AI to their mission; streamline operations; intelligently coordinate field teams; and turn policy and regulations into instant, auditable action:

• Drive faster policy action: The new Missionforce Policy Engine uses OpenAI’s generative AI capabilities to transform approved policy documents into structured, deterministic rules. Built on the open-source rules engine and human-readable, open-source rule definitions, it turns static regulations into mission-ready workflows — helping agencies keep policy execution aligned with regulatory changes while delivering faster, more consistent services to the public. OpenAI’s models will integrate with Missionforce Policy Engine to generate deterministic rule code from approved policy documents, along with test cases designed to validate the rules’ accuracy and expected behavior. Every output will remain subject to human review and approval before deployment. Missionforce Policy Engine will also integrate with ChatGPT, giving citizens an accessible way to find answers to policy questions and helping government employees quickly retrieve accurate, up-to-date guidance when supporting constituents.

With Missionforce Policy Engine, when a family’s income changes, a state Medicaid program can automatically reevaluate a child’s coverage eligibility under current rules. Within minutes, the system can determine coverage and generate a full audit trail showing how the decision was made.

• Run operations at mission speed: Missionforce Operations turns manual, paper-bound processes — like procurement, supplier management, and invoice audits — into digital workflows in minutes. Specialized AI agents automatically orchestrate tasks, track status, and flag exceptions in real time, all running entirely within private cloud or air-gapped environments. Salesforce will also fine-tune NVIDIA models that power agents for Missionforce Operations. Trained on an organization’s operational data and terminology, these specialized models enable agents to reason through back-office processes and act within the customer’s environment, including air-gapped networks.

With Missionforce Operations, during a critical fleet maintenance surge, AI agents can scan multi-depot inventory systems within an air-gapped environment, identify matching spare parts, and generate transfer manifests and priority dispatch schedules to help reduce asset downtime from days to minutes.

• Equip the field, everywhere the mission demands: With Missionforce Field Operations & Asset Management, government agencies can use AI agents to automate scheduling, work orders, and asset maintenance — supported by native offline mobile capabilities for remote environments.

With Missionforce Field Operations & Asset Management, AI agents can automatically schedule follow-up work orders so local site inspectors and emergency response teams can quickly conduct safety assessments and expedite repairs following a natural disaster, to more quickly restore power, clean water, and public infrastructure.

Learn more:

• Learn more about Missionforce
• Learn more about how Salesforce is partnering with NVIDIA
• Learn more about how Salesforce is partnering with OpenAI
• Learn more about Salesforce Government Cloud
• Learn more about Salesforce named as a Leader in the 2026 IDC MarketScape

Pricing and packaging are subject to change. Availability may vary by region and is governed by customer agreements. Customers should base purchasing decisions on products and services currently available.