Digital Transformation
78% of Customer Service Agents Struggle with Speed vs. Quality: Salesforce Research Shows Rise in Automation
Snapshots: Research
Future of Work
Salesforce Report: Governments Need to Optimize Experiences Across Digital Channels
Future of Work
New Research Reveals 4 Ways Businesses Can Maximize Trust & Savings with Personalization
Future of Work
New Salesforce Research: Tech and Data Key for Auto Industry Struggling with Uncertain Future
Digital Transformation
Salesforce Report: Nearly Half of Customers Think They’ll Get Better Service by Threatening to Switch Communications Providers
Digital Transformation
New Salesforce Digital Skills Research Unpacks How the Global Workforce Learns
Automation
New Research Shows How to Keep Developers Happy Amid the ‘Great Resignation’
Commerce
Salesforce Report Shows Consumer Spending Dips 5% — Inflation Persists
Digital Transformation
Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers
Covid 19 Response
The Trust Gap: Salesforce Finds Only 23% of Consumers Completely Trust the Health Industry
Stakeholder Capitalism
76% of Nonprofits Lack a Data Strategy, According to Salesforce.Org Report
Commerce
Pre-Cyber Monday Digital Sales Up 18% Despite Higher Prices, Smaller Discounts, and Fewer Products