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Snapshots: Research

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Digital Transformation

78% of Customer Service Agents Struggle with Speed vs. Quality: Salesforce Research Shows Rise in Automation

Future of Work

Salesforce Report: Governments Need to Optimize Experiences Across Digital Channels

Future of Work

New Research Reveals 4 Ways Businesses Can Maximize Trust & Savings with Personalization

auto trends

Future of Work

New Salesforce Research: Tech and Data Key for Auto Industry Struggling with Uncertain Future

Woman streaming on phone

Digital Transformation

Salesforce Report: Nearly Half of Customers Think They’ll Get Better Service by Threatening to Switch Communications Providers

Digital Transformation

New Salesforce Digital Skills Research Unpacks How the Global Workforce Learns

Automation

New Research Shows How to Keep Developers Happy Amid the ‘Great Resignation’

Commerce

Salesforce Report Shows Consumer Spending Dips 5% — Inflation Persists

Digital Transformation

Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers

Covid 19 Response

The Trust Gap: Salesforce Finds Only 23% of Consumers Completely Trust the Health Industry

Stakeholder Capitalism

76% of Nonprofits Lack a Data Strategy, According to Salesforce.Org Report

Commerce

Pre-Cyber Monday Digital Sales Up 18% Despite Higher Prices, Smaller Discounts, and Fewer Products