Salesforce Delivers Record Second Quarter Fiscal 2027 Results
cRPO growth accelerates to 14% Y/Y CC; Raises FY27 revenue guidance by $200M, $300M in CC
SAN FRANCISCO, Calif. – August 26, 2026 – Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced results for its second quarter fiscal 2027 ended July 31, 2026.
Second Quarter Financial Highlights
- Current remaining performance obligation (“cRPO”) of $33.5 billion, up 14% year-over-year (“Y/Y”) and in constant currency (“CC”)
- Remaining performance obligation of $66.3 billion, up 11% Y/Y
- Subscription and support revenue of $10.8 billion, up 12% Y/Y and 11% in CC, including $440 million Informatica contribution
- Revenue of $11.3 billion, up 11% Y/Y and in CC, including $456 million Informatica contribution
- GAAP operating margin of 20.5% and non-GAAP operating margin of 34.1%
- GAAP diluted net income per share of $4.29, up 119% Y/Y and non-GAAP diluted net income per share of $5.90, up 103% Y/Y
- Operating cash flow of $1.3 billion, up 71% Y/Y, and free cash flow of $1.1 billion, up 81% Y/Y
- Returned $364 million in dividends to shareholders and continued to execute against $25 billion accelerated share repurchase (“ASR”)
“We just delivered one of our best quarters ever, outperforming across every key metric,” said Marc Benioff, Chair and CEO, Salesforce. “AI is delivering value across every layer of our platform. We’re seeing incredible demand for our AI and data products, with ARR about to cross $4 billion. And with AIforce, our trusted enterprise harness, we’re unlocking the data, workflows, business logic, actions, and governance inside Salesforce and making it available to every agent, model, and interface. This is how we are turning AI into customer success at unprecedented scale.”
“AI is amplifying the power, reach, and value of our platform,” said Robin Washington, President and Chief Financial and Operating Officer, Salesforce. “NNAOV growth is the strongest it’s been in four years, keeping us on track for second-half organic revenue reacceleration.”
Salesforce Company Highlights
- Agentforce and Data 360 annual recurring revenue (“ARR”) reached nearly $3.9 billion, up over 210% Y/Y
- Agentforce ARR exceeded $1.5 billion, up over 240% Y/Y. Effective Q2 FY27, Agentforce ARR includes our AI offerings, Slackbot and Headless 360
- 7.0 billion Agentic Work Units (“AWUs”) delivered to date across Agentforce and Slack, with 3.2 billion in Q2, growing 97% quarter-over-quarter (“Q/Q”)
- Slack delivered its fastest quarterly Net New Annual Order Value (“NNAOV”) growth since acquisition as Slackbot users grew over 150% Q/Q
- Bookings from Agentforce One Edition and Agentforce for Apps, premium SKUs anchored in Sales and Service including the value from Agentic capabilities, more than doubled Q/Q
- In Q2, Data 360 ingested 104 trillion records, up 355% Y/Y, including 82 trillion via Zero Copy, up 731% Y/Y, and processed 22 terabytes of unstructured data
Guidance
Salesforce raises full year FY27 revenue guidance to $46.1 billion to $46.4 billion, up 11% – 12% Y/Y and 11% Y/Y in CC. In June, Salesforce announced separate definitive agreements to acquire Contentful and Fin. The Company now expects both transactions to close independently in the coming weeks, during the third quarter of Salesforce’s fiscal year 2027. These acquisitions have been incorporated into all metrics within the Company’s updated guidance, with the exception of cRPO; the guidance is conditional upon the closing of these transactions. With the U.S. dollar strengthening in Q2, Salesforce now expects a reduced currency tailwind for the business relative to prior guidance. This currency movement has been incorporated into the Company’s updated guidance.
- Initiates third quarter FY27 revenue guidance of $11.42 billion to $11.5 billion, up 11% – 12% Y/Y and in CC, including slightly above 4pts Informatica contribution
- Initiates third quarter FY27 cRPO growth guidance of approximately 14% Y/Y and in CC, which does not include any contribution from the pending acquisitions of Contentful and Fin
- Raises full year FY27 revenue guidance, now expects full year FY27 revenue of $46.1 billion to $46.4 billion, up 11% – 12% Y/Y and 11% in CC, including slightly above 3pts Informatica contribution. The $200M raise, $300 million CC, reflects $100 million of organic growth, $200 million from the pending Contentful and Fin acquisitions, and $100M FX headwind
- Raises full year FY27 subscription and support revenue growth guidance to slightly above 12% Y/Y and slightly under 12% in CC, including slightly above 3pts Informatica contribution
- Updates full year FY27 GAAP operating margin guidance to 20.1%, and maintains non-GAAP operating margin guidance of 34.3%
- Maintains full year FY27 operating cash flow growth guidance and free cash flow growth guidance of approximately 4% – 5% Y/Y
- Final settlement of the company’s $25 billion ASR is expected in October 2026.
Salesforce’s guidance includes GAAP and non-GAAP financial measures. The following tables summarize Salesforce’s guidance for the third quarter fiscal 2027 and full-year fiscal 2027:
(2) Revenue FX impact is calculated by taking the current period rates compared to the prior period average rates.
(3) Current remaining performance obligation FX impact is calculated by taking the current period rates compared to the prior period ending rates.
(4) Subscription and support revenue excludes professional services revenue.
The following is a reconciliation of GAAP operating margin guidance to non-GAAP operating margin guidance for the full year:
(2) The percentages shown above have been calculated based on the midpoint of the low and high ends of the revenue guidance for full year FY27.
(3) The percentages shown in the restructuring and acquisition-related costs line have been calculated based on charges associated with the Company’s restructuring initiatives and acquisition-related costs. Stock-based compensation expense excludes stock-based compensation expense related to the Company’s restructuring initiatives, which is included in the restructuring and acquisition-related costs line.
The following is a per share reconciliation of GAAP diluted net income per share to non-GAAP diluted net income per share guidance for the next quarter and the full year:
(2) The Company’s projected GAAP and non-GAAP diluted net income per share assumes no change to the value of our strategic investment portfolio as it is not possible to forecast future gains and losses. The impact of future gains or losses from the Company’s strategic investment portfolio could be material.
(3) The estimated impact to GAAP diluted net income per share is in connection with the Company’s restructuring initiatives and acquisition-related costs.
(4) The Company’s non-GAAP tax provision uses a long-term projected tax rate of 20.5%, which reflects currently available information and could be subject to change.
(5) The Company’s shares used in computing GAAP net income per share guidance and non-GAAP net income per share guidance reflect the reduction to share count from the 103 million shares initially delivered under the ASR, but excludes any impact to share count from the final ASR settlement or potential Q3 – Q4 FY27 open-market repurchase activity under our share repurchase program.
For additional information regarding non-GAAP financial measures see the reconciliation of results and related explanations below.
Management will provide further commentary around these guidance assumptions on its earnings call.
Product Releases and Enhancements
Salesforce releases major updates for our core platform and apps three times a year, with additional updates happening regularly across our portfolio. These releases are a result of significant research and development investments made over multiple years, and are designed to help customers drive cost savings, boost efficiency, and build trust.
Salesforce leaders will participate in a Q2 FY27 Product Adoption & Momentum webinar on Tuesday, September 1, 2026, at 8:00 AM PT / 11:00 AM ET. A live webcast and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.
To learn more about our newest innovations and product release highlights, including our latest Summer 2026 Product Release, see FY27 Q2 Product Releases and Announcements at https://www.salesforce.com/news/stories/fy27-q2-highlights/ and see our latest major release at www.salesforce.com/releases.
Investor Day
Salesforce will hold its Investor Day in conjunction with Dreamforce on Wednesday, September 16, 2026, at 1:00 PM PT / 4:00 PM ET at the St. Regis in San Francisco, CA. A live webcast, accompanying presentation, and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.
Environmental, Social, and Governance (ESG) Strategy
To learn more about our latest initiatives and priorities, review our Stakeholder Impact Report at https://salesforce.com/stakeholder-impact-report.
Quarterly Earnings Webcast
Salesforce plans to host a live earnings webcast broadcast at 2:00 p.m. (PT) / 5:00 p.m. (ET) to discuss its financial results with the investment community. A live webcast and replay details of the event will be available on the Salesforce Investor Relations website at www.salesforce.com/investor.
About Salesforce
Salesforce helps organizations of any size become agentic enterprises - integrating humans, agents, apps, and data on a trusted, unified platform to unlock unprecedented growth and innovation.
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