Salesforce Named a Leader in Analyst Evaluation of Industry Cloud Solutions For Public Sector 

Salesforce today announced it has been named a leader in The Forrester Wave™: Industry Cloud Solutions For Public Sector, Q1 2026. In the report, Salesforce received the highest possible scores in the vision, innovation, roadmap, partner ecosystem, and adoption criteria. Additionally, the company achieved the highest scores in the current offering and strategy categories among all providers evaluated. 

The evaluation recognized Salesforce for:

• AI-First Strategy: The company provides a composable, AI-native industry cloud that unites program data, casework, and citizen engagement on a single platform.
• Mission-Specific Capabilities: Through Missionforce, Salesforce delivers enterprise-grade, AI-powered public sector capabilities used to support service delivery, case management, and engagement at national, state, and local levels. It provides a dedicated data model and prebuilt solutions for licensing, benefits, grants, investigations, and contact center operations.
• Customer Feedback: Evaluated government customers cited Salesforce for its on-time delivery and responsive support, stating they would “enthusiastically select Salesforce again.”
• Unmatched Partner Ecosystem: An unmatched partner network, user community, and app marketplace extend the platform’s capabilities seamlessly into niche operational areas.
• Roadmap Investments: Roadmap investments accelerate innovation in mission-specific public sector workflows.

Salesforce perspective: “Through Missionforce, we are empowering organizations across the full spectrum of government — civilian, defense, and intelligence — to operate with greater agility, resilience, productivity, and measurable impact in an increasingly dynamic world.” – Kendall Collins, CEO, Missionforce & Government Cloud

From the report: “Salesforce is best for national and state jurisdictions pursuing customer-centric service delivery or whole-of-jurisdiction digital government modernization; it’s also viable for local governments willing to treat Salesforce as a strategic transformation partner and take an enterprisewide approach.” 

The Missionforce Advantage: As public sector organizations navigate unprecedented digital acceleration, Salesforce is meeting the moment with Missionforce. Missionforce modernizes service delivery and mission-critical operations across government by delivering trusted cloud, data, and AI capabilities designed to support secure, resilient operations and measurable outcomes.

“AI is redefining the speed, scale, and automation of modern government missions — from delivering critical citizen services to advancing national defense and security,” said Collins. “Agencies can’t rely on bolted-on tools or fragmented systems; they need unified, trusted platforms where AI, data, security, and interoperability are built in from day one. This recognition affirms for us Salesforce’s leadership in public sector solutions, delivering proven private sector innovation at mission scale.” 

Learn more: 

• Read the full Forrester Wave™: Industry Cloud Solutions For Public Sector
• Learn more about Agentforce for Public Sector and how it can transform your organization
• See how U.S. government customers and other public sector organizations are using Salesforce
• See what public sector IT leaders say are the biggest issues they’re facing in Salesforce’s State of IT in the Public Sector report 

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.