Customer Service and Support

Woman utilizing AI Voice Agent features on her cellphone.

Agents

How Voice AI Is Reshaping the $135 Billion Call Center Industry

Oct 14, 2025

Customer Success

Williams-Sonoma, Inc. Deploys Salesforce Agentforce 360 Across Its Brand Portfolio, Elevating Its Premium Customer Support and Experiences to the Next Level

Oct 14, 2025

Announcement: Agentforce IT Service

AI

Salesforce Turns IT Tickets Into 24/7 Conversational Resolutions with Agentforce IT Service to Enhance Productivity and Reduce Costs

Oct 09, 2025

What Salesforce Learned from Its First Year Using Agentforce

Agents

From Pilot to Playbook: What We Learned from Our First Year Using Agentforce

Sep 18, 2025

AI Agents Boost Customer Connection in Retail's Digital Age

Agents

From Chatbot to Concierge: AI Agents Boost Customer Connection in Retail’s Digital Age

Aug 06, 2025

Salesforce’s Learnings with a Customer Service AI Agent

Future of Work

When AI Agents Join the Customer Support Team: Lessons From a Successful In-House Test Case

Jul 24, 2025

How AI Helped Regal Rexnord Streamline Global Supply Chains

AI

How an Industrial Giant Is Optimizing Supply Chains and Boosting Growth with Salesforce

Jul 22, 2025