Japan Post Expands Salesforce Platform Deployment to 45,000 Users

Salesforce.com Partner HitachiSoft Develops On-Demand Customer Inquiry and Compliance Application as Count Down to Japan Post Privatization Begins

TOKYO-September 5, 2007-Salesforce.com [NYSE: CRM], the market and technology leader in on-demand business services, today announced Japan Post will deploy the Salesforce Platform to an additional 40,000 users.  Japan Post tapped Hitachi Software Engineering Co., Ltd. (HitachiSoft), a salesforce.com partner in Japan, to develop a custom, on-demand application for reporting customer inquiries and compliance-related issues as the world's largest financial institution advances toward privatization in October of this year.

This latest implementation is in addition to the 5,000 users that Japan Post announced for its Salesforce Platform-based customer information management solution in April of this year, bringing the total number of Salesforce Platform subscribers at Japan Post to more than 45,000 and making it the largest on-demand platform deployment in the world.  Thirty-six thousand of these subscriptions were activated on July 31, 2007.

Japan Post is one of the 35,300 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of July 31, 2007.  Revenue and subscriptions will be recognized as the service is delivered. 

In addition to delivering mail and selling stamps, Japan Post serves as a savings bank and provider of financial products to individuals, and is the largest financial services firm in the world in terms of asset holdings.

Japan Post's latest custom-developed, Salesforce on-demand application enables employees stationed at 24,000 post offices across Japan to report customer and compliance-related issues to regional branches and Japan Post headquarters in Tokyo.  By swiftly and securely reporting customer issues and improving business processes, Japan Post is laying the foundation for raising service levels and strengthening internal compliance as the public corporation moves toward privatization in October 2007. 

The Salesforce application will be developed by Hitachi Software Engineering Corporation, a leading systems integrator and software development firm in Japan with approximately $1.3 billion in annual revenue and more than 5,000 employees. 

"With our implementations at MUFJ and Japan Post, we feel the momentum of the SaaS market has picked up tremendously since we announced our SaaS business one year ago," said Isao Ono, president, chief executive officer and director of HitachiSoft.  "As we continue to demonstrate customer success with our new service, we see a huge market emerging in Japan's IT market."

Salesforce.com has a solid track record of success with large enterprises in Japan, especially in the financial services industry.  In addition to Japan Post, salesforce.com has successful on-demand implementations at the Mizuho Group, Sompo Japan, and MUFJ.  Worldwide, salesforce.com financial services customers include ABN AMRO and SunTrust Bank.

"Thanks to the innovative zeal of our customers and support from our partners like HitachiSoft, salesforce.com is moving beyond CRM and becoming the trusted on-demand standard for a wide range of applications in Japan," said Eiji Uda, president and CEO of salesforce.com in Japan.  "Japan Post's decision to use the Salesforce Platform to develop custom applications is a testament to the power and flexibility of our on-demand technology.  Moreover, our success with Japan Post and other large firms gives us the awareness and credibility we need to extend our reach to small and mid-sized firms, which comprise 99 percent of the second largest economy in the world."

About HitachiSoft
Established in 1970, HitachiSoft is the Hitachi Group's first software company. HitachiSoft is a leader in the development of core systems for the public sector, financial services and insurance industries.  The company listed on the Tokyo stock exchange in 1992.

Salesforce for Financial Services
More than 1,200 financial services firms and more than 60,000 financial services professionals are standardizing on Salesforce in Wealth Management, Banking, Capital Markets, Mortgage, and Insurance. These customers are leveraging Salesforce to build deep, long-lasting relationships and are supported by the largest ecosystem of partner solutions available at www.appexchange.com, including financial services industry specific solutions. All of these solutions are built on the Salesforce Platform, the worlds most powerful and trusted on-demand platform. For more information, please visit http://www.salesforce.com/fs.

Salesforce Platform and the AppExchange

Salesforce Platform is the on-demand platform for the next generation of business applications. Salesforce Platform reinvents traditional customization and integration and enables the creation of a whole new generation of on-demand applications that go beyond client/server computing.  The Salesforce Platform allows applications to be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange directory, enabling all the innovation that the Salesforce Platform unleashes to benefit the entire on-demand community.
 
The AppExchange economy continues to expand as thousands of salesforce.com customers have installed thousands of on-demand business applications available on the AppExchange, found at http://www.salesforce.com/appexchange.

Salesforce Platform and the AppExchange

Salesforce Platform is the on-demand platform for the next generation of business applications. Salesforce Platform reinvents traditional customization and integration and enables the creation of a whole new generation of on-demand applications that go beyond client/server computing.  The Salesforce Platform allows applications to be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange directory, enabling all the innovation that the Salesforce Platform unleashes to benefit the entire on-demand community.
 
The AppExchange economy continues to expand as thousands of salesforce.com customers have installed thousands of on-demand business applications available on the AppExchange, found at http://www.salesforce.com/appexchange.