Misys to Deploy Salesforce Customer Portal to 55,000 Users
LONDON - Salesforce.com Dreamforce Europe Conference - May 7,
Now salesforce.com's largest EMEA deployment, Misys will use customer portal to reduce costs and
to improve customer satisfaction levels
-- Salesforce.com, [NYSE: CRM] the market and technology leader in
Software-as-a-Service and Platform-as-a-Service, has announced global application software and
services provider Misys is using salesforce.com to increase customer satisfaction and reduce
overall service delivery costs across multiple business units. In addition to 2,500 employees
already using Salesforce Call Center, Misys will deploy the Salesforce Customer Portal to 55,000
users, making it salesforce.com's largest EMEA deployment.
Using Salesforce Call Center and Salesforce Customer Portal, Misys is consolidating multiple
support processes and self-service sites. Misys had created a personalized destination for
self-service, and dramatically increased customer usage of the portal. Through self-service, Misys
has been able to reduce the processing time of high priority cases by over 50 percent in just 10
months. They expect this trend to accelerate with the increased functionality available through the
Salesforce Customer Portal.
Misys is one of the 41,000 companies of all sizes, industries and geographies that comprised
the salesforce.com customer base as of January 31, 2008. Revenue and subscribers will be recognized
as the service is delivered.
"When looking to develop such an important portal for our business, a destination for
self-service, it was vital we got it right and that customers were able to benefit from the
improvements," said Mike Lawrie, CEO of Misys. "Being able to quickly deliver on those goals and
deliver benefit to our customers is vital within a fast-paced and competitive industry."
"IT investment must be aligned to addressing real business needs," said Lindsey Armstrong,
president EMEA at salesforce.com. "Organisations want to see improvements within core business
processes and they want to see them sooner rather than later. The days of being able to leisurely
roll out customer service applications over a two-year period are now resigned to history."
"Businesses are seeing better results, more quickly and more cost-effectively by moving
development to Software-as-a-Service and Platform-as-a-Service from salesforce.com."
About Misys plc
Misys plc (FTSE: MSY.L), provides integrated, comprehensive solutions that deliver
significant results to organisations in the financial services and healthcare industries. We
maximise value for our customers by combining our deep knowledge of their business with our
commitment to their success.
In banking and treasury & capital markets, Misys is a market leader, with over 1,200
customers, including all of the world's top 50 banks. In healthcare, Misys is a market
leader, serving more than 110,000 physicians in 18,000 practice locations and 600 home care
providers. Misys employs around 4,500 people who serve customers in more than 120 countries.
We aspire to be the world's best application software and services company, delivering
results for the most important industries in the world.
For more information, visit: www.misys.com
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit: www.salesforce.com.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase Salesforce applications should make their purchase decisions based upon features that are currently available. Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.