Misys to Deploy Salesforce Customer Portal to 55,000 Users
Now salesforce.com's largest EMEA deployment, Misys will use customer portal to reduce costs and to improve customer satisfaction levels
Using Salesforce Call Center and Salesforce Customer Portal, Misys is consolidating multiple support processes and self-service sites. Misys had created a personalized destination for self-service, and dramatically increased customer usage of the portal. Through self-service, Misys has been able to reduce the processing time of high priority cases by over 50 percent in just 10 months. They expect this trend to accelerate with the increased functionality available through the Salesforce Customer Portal.
Misys is one of the 41,000 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of January 31, 2008. Revenue and subscribers will be recognized as the service is delivered.
"When looking to develop such an important portal for our business, a destination for self-service, it was vital we got it right and that customers were able to benefit from the improvements," said Mike Lawrie, CEO of Misys. "Being able to quickly deliver on those goals and deliver benefit to our customers is vital within a fast-paced and competitive industry."
"IT investment must be aligned to addressing real business needs," said Lindsey Armstrong, president EMEA at salesforce.com. "Organisations want to see improvements within core business processes and they want to see them sooner rather than later. The days of being able to leisurely roll out customer service applications over a two-year period are now resigned to history."
"Businesses are seeing better results, more quickly and more cost-effectively by moving development to Software-as-a-Service and Platform-as-a-Service from salesforce.com."
About Misys plc
Misys plc (FTSE: MSY.L), provides integrated, comprehensive solutions that deliver significant results to organisations in the financial services and healthcare industries. We maximise value for our customers by combining our deep knowledge of their business with our commitment to their success.
In banking and treasury & capital markets, Misys is a market leader, with over 1,200 customers, including all of the world's top 50 banks. In healthcare, Misys is a market leader, serving more than 110,000 physicians in 18,000 practice locations and 600 home care providers. Misys employs around 4,500 people who serve customers in more than 120 countries.
We aspire to be the world's best application software and services company, delivering results for the most important industries in the world.
For more information, visit: www.misys.com
About Salesforce.com
Salesforce.com is the enterprise cloud computing company. The company's portfolio of Salesforce CRM applications, available at http://www.salesforce.com/products/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company's Force.com Platform (http://www.salesforce.com/platform/) enables customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud. Based on salesforce.com <http://salesforce.com> 's real-time, multi-tenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing.
As of July 31, 2009, salesforce.com manages customer information for approximately 63,200 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
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