BMC Software, Salesforce.com Forge Strategic Alliance to Deliver Cloud-Based IT Service Management on the Force.com Platform

SAN FRANCISCO, November 19, 2009 – BMC Software (NASDAQ: BMC) and salesforce.com (NYSE: CRM), the enterprise cloud computing company, today announced a strategic alliance to deliver BMC’s industry-leading IT management solutions on the Force.com platform. The initial joint offering addresses the overwhelming customer demand for critical service desk function and processes delivered via the cloud.

Standing together on stage at Dreamforce 2009, salesforce.com Chairman and CEO Marc Benioff and BMC chairman and chief executive Bob Beauchamp discussed the new cloud-based service desk offering, designed for customers looking for strong IT-business integration and rapid time-to-value. Leveraging BMC’s industry-leading expertise, the core functionality of BMC Service Desk Express, and the trusted and scalable Force.com platform, BMC Service Desk Express on Force.com will deliver cloud-enabled service desk, self-service and inventory management capabilities.

“BMC’s new alliance with salesforce.com will make it easier than ever for customers to simplify and automate their IT and achieve a quick return on their investment,” said Beauchamp. “A strong, simplified and standardized service desk is critical to improving efficiency, increasing service levels and reducing costs.”

“The alliance between salesforce.com and BMC will accelerate IT management success with cloud computing,” said Benioff. “Customers can now leverage enterprise-class IT management completely in the cloud with Force.com and BMC Software.”

Availability

  • BMC Service Desk Express on Force.com is currently scheduled to be available in the second quarter of calendar year 2010.
  • BMC and salesforce.com intend to co-market and co-sell the solution.
  • Pricing details will be available when the product is generally available.

 

Additional Resources

 

Business runs on IT.  IT runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2009, BMC revenue was approximately $1.88 billion. Visit www.bmc.com for more information.
 

About Salesforce.com

With 100,000+ customers, salesforce.com is the enterprise cloud computing company that is leading the shift to the social enterprise. Social enterprises leverage social, mobile and open cloud technologies to put customers at the heart of their business. Based on salesforce.com's real-time, multitenant architecture, the company's platform and application services include:

 

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all.  Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM.” For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.
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