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Kishan Chetan, EVP and GM, Agentforce and Service Cloud, discusses personal agents.
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Agents

Personal Agents Will Drive More Contact Center Traffic Than They Offset



With AIforce, our trusted enterprise harness, we’re unlocking the data, workflows, business logic, actions, and governance inside Salesforce and making it available to every agent, model, and interface. This is how we are turning AI into customer success at unprecedented scale.
From Salesforce Delivers Record Second Quarter Fiscal 2027 Results
Salesforce Announces FY27 Q2 Financial Results

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