Whilst PayCaptain is taking the pain out of payroll, it’s also a highly valued employee benefit, transforming individuals’ ability to take control of their hard-earned cash.

At the heart of the employee experience is the PayCaptain multi-language mobile app, an easy-to-use, secure, and informative platform for fast access to payroll-related information, support, and services.

With Salesforce features and functionality at its core, employees use the app to interrogate their payslips, with icons and graphics helping to provide simple explanations of tax, NI, student loans, and pension calculations. A Salesforce AI-enabled chatbot is instantly available to provide answers to 150 of the most common payroll questions, or employees can contact PayCaptain’s best-in-class bureau service.

Thanks to Service Cloud Voice, PayCaptain’s fully qualified experts, responding to callers dialling an 0800 number, are automatically served with the employee’s latest payslip on screen before the conversation begins, ensuring timely, informed, and personalised support, with a human touch.

Wage advances and instant access to emergency cash of up to £200 can be initiated directly from the app, to be reconciled at the end of the month. PayCaptain’s flexible payments functionality allows employees to decide where, when, and how they receive bonuses, rewards, and expenses. They can receive payments instantly and send them to a savings account or into a pension pot. Payment splitting enables automated payments to be sent direct to family members, landlords, or to pay bills – eliminating the risk of missing something important.

Users can make donations directly to UK charities, with the option for employers to match the donation. Payroll-giving is built directly into the app – eliminating the need for manual or paper-based donation forms and reducing income tax for employees.

Explained Simon: “At one of our customers, Gusto Restaurants, 93% of staff make regular use of PayCaptain features, with ten times more people auto-saving directly from their pay packet in the last three months, via the PayCaptain app.”

With its proven Salesforce technology platform and a super-efficient, innovative, and feature-rich service in demand, PayCaptain is perfectly placed for lift-off in 2023. Expansion into Ireland and the United States comes next, and with scalability baked into its operational model, its investment looks set to be rewarded with both increased volume and profitability.

Simon concluded: “We will triple in size within our current cost base, during 2023. The speed of innovation within Salesforce keeps us many steps ahead of our competitors. Equally, 93% of users log into PayCaptain at least once a month and 80% say they feel more in control of their finances. These are figures that we’re really proud of.”