LONDON – 4 December, 2025. Salesforce, the world’s #1 AI CRM, today announced that Workdry is leveraging Agentforce to deliver essential services with unprecedented safety and efficiency across its UK, European, and North American operations.
Workdry provides mission critical integrated water solutions with its mobile rental fleet of water handling and waste water treatment equipment, for water utilities, major infrastructure providers and industrial customers.
Previously, Workdry’s highly skilled expert engineers relied on heavily paper-based systems that created inefficiencies, duplicated data, and operational bottlenecks.
Deploying Agentforce across Sales Cloud, Service Cloud, and Field Service Cloud, Workdry will consolidate its technology systems into a single, unified platform, equipping its frontline workers with agentic AI capabilities in high-stakes, time-pressured environments.
Providing frontline workers the tools they need, when they need them
Agentforce will provide frontline workers with the tools they need, when they need them. In the field, engineers will be able to use AI-driven Voice to Forms for effortless data capture, even in challenging weather conditions, replacing manual keying. Engineers will also be equipped with real-time support, able to leverage a Visual Remote Assistant (VRA) for immediate remote diagnosis, and Knowledge AI to instantly pull information from equipment manuals for complex problem-solving. All on-site activities, including completing pre-work safety briefs and carrying out repairs or site surveys, will be guided by mobile-first workflows.
On the Sales and Service side, Agentforce will assist with lead follow-up automation, efficient gathering of tender documents, and accurate quoting for complex water engineering solutions. These capabilities will support our critical compliance, health and safety requirements while significantly improving job accuracy, speed, and customer service.
By centralising its data and streamlining processes on Salesforce Sales Cloud, Service Cloud, and Field Service, – powered by Agentforce – Workdry will gain real-time insights into leads, opportunities, and service performance. Key areas of impact include:
- Streamlining the entire job lifecycle, from sales lead generation and quoting to dispatch and on-site service.
- Digitising on-site activities such as complex site surveys with mobile-first field service.
- Improving scheduling, resource allocation, and first-time fix rates through intelligent, data-driven automation.
- Providing real-time remote support and knowledge in the field via Agentic AI for Field Service.
The deployment will also support Workdry’s rapid growth by reducing its overall technological footprint, increasing scalability, and improving platform resilience. Agentforce’s flexibility ensures the business can adapt quickly as it expands into new geographies and services.
This investment is more than a technology upgrade; it’s a strategic transformation that positions Workdry to remain resilient and agile as we lead in the evolving infrastructure landscape.
Dave Exall, Group Chief Information & Digital Transformation Officer at Workdry
By equipping frontline teams with the right AI-powered support and insights when they need it, Workdry is reinforcing its commitment to delivering reliable, sustainable water solutions for the future.
“Our vision is to empower people with Agentic AI, enabling them to deliver superior service and accelerate our rapid growth. This investment is more than a technology upgrade; it’s a strategic transformation that positions Workdry to remain resilient and agile as we lead in the evolving infrastructure landscape,” said Dave Exall, Group Chief Information & Digital Transformation Officer at Workdry. “By leveraging Salesforce, we’re building a more connected business for smarter decisions and measurable value for our stakeholders. Crucially, this means equipping our engineers with better tools to enhance their safety in the field, simplify their work, and scale our global operations efficiently.”
Workdry is stepping into the Agentic Enterprise era, leveraging AI to redefine how mission critical solutions are delivered.
Navkinder Sanghera, Senior Vice President, Head of Industrial, Consumer and Energy at Salesforce UK
“Workdry is stepping into the Agentic Enterprise era, leveraging AI to redefine how mission critical solutions are delivered,” said Navkinder Sanghera, Senior Vice President, Head of Industrial, Consumer and Energy at Salesforce UK. “This partnership showcases the power of the Salesforce platform to not only drive growth and business agility, but also to fundamentally transform day-to-day work of highly skilled frontline teams.”
Learn more:
- Read more Agentforce World Tour London news
- Learn more about Agentforce, Sales Cloud, and Service Cloud
- See what field service workers report as their biggest challenges and how AI agents can help
- Learn more about Agentforce for Field Service and watch this demo
- Watch the webinars with AAA and Guidion and see how they are using Agentforce for Field Service to streamline their operations
About Salesforce
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