Learn how to get the right service issues to the right agents quickly with case routing automation.
author name
Allison Williams
author title Product Marketing Manager at Salesforce
My Background
Allison Williams is a Product Marketing Manager on the Agentforce Service (formerly Service Cloud) team, focusing on small-to-medium business strategy and go-to-market.
My Expertise
Collaborative by nature, Allison brings her background in program management, recruitment, and customer service to every new opportunity, which helps her drive impactful content, stories, and partnerships across the organisation. Her previous employers include Warner Bros. Discovery and ServiceNow.
When I'm Not Writing ...
Outside of work, Allison enjoys film and television, staying active, and community building.
