Vijay Iyer, Author at Salesforce

Vijay Iyer

Vijay Iyer leads a team of ninjas who help organisations bring down boundaries, create amazing experiences, and build lifelong relationships with their employees and customers. With more than 14 years in Cloud Computing technologies, Vijay believes delivering intelligent, personalised, and fast experiences is the secret to success. Vijay specialises in Financial Services, Retail, Automotive, Communications, and Healthcare industries. He has a Masters in Electrical Engineering from Arizona State University.

How SMBs Can Improve Customer Lifetime Value With Connected Sales and Service

Small Business

How To Improve Customer Lifetime Value With Connected Sales & Service

Vijay Iyer

September 16, 2022

SMBs need better cross-team connections to deliver more personalised, connected customer experiences. To deliver truly connected experiences, you must break down the walls between sales and service.

In Crisis, IT Leaders Are Keeping Teams and Customers Connected

Vijay Iyer

August 26, 2020

IT leaders are now doing the heavy lifting to improve employee and customer experience. Vijay Iyer shares what we can learn from the CIOs who are leading in crisis.