Agentforce

Design research shows that improving your users’ perception of value is the key to adoption. Learning from AI agent pain points can help.

How we think about user interfaces has shifted from static designs to creating ‘invisible’ systems that generate experiences on the fly.

There's not enough manpower, or hours in the day, to follow up on the thousands of sales prospects coming onto our radar every day. Agentforce changed the game.

Wider access to intelligence – and the freedom to use it – elevates every employee beyond their job title.

Beyond the prompt, understanding human communication patterns enables you to build holistic AI experiences users can trust.

AI is redefining how customer service gets done and opening new doors.

How can service leaders adopt AI without losing the human touch? Start with empathy, trust, and a people-first approach.

New customer service and field service research uncovers four key insights in the era of agentic AI.

AI is turning the contact centre into a customer engagement centre — unifying data, knowledge, and channels.

Agentforce World Tour Singapore hosted over 1,800 Trailblazers, eager to explore innovation in agentic AI, for a day of insights & hands-on learning.