Early insights from our research show how design roles are shifting and where the growth opportunities are.
AI can do incredible things, but we need to guide it with clear intent to get the best results.
Four types of critical skills will help you thrive with AI to design great customer experiences.
With a data governance framework, you can take control of your data, build trust, and achieve your agentic AI goals.
Identify your service strategy and see how AI agents can be better together with your service team
As AI transforms the workforce, being adaptable, open-minded, and open to learning could lead you to a new job — or a new career.
![[Illustration] An AI agent helps a customer service rep solve cases.](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/06/Agentforce-for-Service-Relaunch-1500x844-1.jpg?w=300)
Powered by your data and built to support your team, the newest AI agents from Agentforce deliver faster, smarter service from day one.
IT and digital security leaders are embracing the potential of AI to navigate evolving compliance needs and emerging cybersecurity threats.
Today's investments in digital automation are laying the groundwork for a future where agents and robots converge in ways that reshape how work gets done.
AI agents need a structured metadata map to make sense of how information is connected so they can generate meaningful outcomes.
