The 4th Industrial Revolution (4IR) is a way of describing the blurring of boundaries between the physical, digital, and biological worlds. It’s a fusion of advances in artificial intelligence (AI), robotics, the Internet of Things (IoT), 3D printing, genetic engineering, quantum computing, and other technologies.
Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up.
