Customer Experience

Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions.

Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention.

Thailand-based property developer Sansiri is using digital marketing transformation to create a cohesive customer journey.

Not all digital transformation projects deliver their targeted outcomes. Here’s what you can do to ensure your project transforms customer experiences.

Case swarming helps service teams scale collaboration and customer satisfaction. Learn how Salesforce’s own support team transformed with Slack.

Learn how PLDT Global has unlocked its customer data to up level customer care.

Here’s how MuleSoft can help businesses overcome the challenges of integrating legacy apps, siloed data, and more.

The financial services industry needs to get more personal with customers in order to excel in the new normal. Here’s why.

Read about how to use customer service chatbots to handle simple tasks and free up your service teams to work on more complex problems.

With clicks, not code, MuleSoft can integrate applications and legacy systems into Salesforce CRM to create a single source of truth.