Agentic AI is Transforming Sales – Are you Ready?

We’ve reached a moment in time when the way we sell has changed forever and it’s all down to the arrival of agentic AI. As those who attended Agentforce World Tour Sydney can attest, this transformative technology promises to revolutionise every aspect of your sales operation. 

Agentic AI is all about boosting sales performance – agents carry out tasks on a seller’s behalf in a way that significantly enhances sales results. They are forecasting the future and making decisions with human oversight. Agents can save your business time and energy, while executing tasks that greatly improve sellers’ performance – a win, win!

The full realisation of agentic AI is found in Agentforce. Amber Armstrong, Chief Marketing Officer, Sales Cloud, describes Agentforce as the culmination of everything that has gone before it.

Biggest advocates are Salesforce’s own sales teams

Salesforce’s sales teams are walking the talk with Agentforce and are finding a huge array of benefits, not least of which is that time spent on administration tasks has been reduced by 50%.

You can hear from our sales teams and find out how Agentforce is helping them here:

“The art (of sales) is authenticity. But you can’t be authentic if you don’t have time to do that, that’s where Agentforce comes in,” says Tom Brandon, Regional Sales Director. 

“Autonomous agents are taking actions for salespeople, so they can get back to doing what they do best.”

Carolyn Chen, Sales Development Representative, says Agentforce frees her up to spend time focussing on in-depth conversations with clients. 

“We want to have done our research, we want to be that trusted advisor, so you want to go into that conversation being able to show them that you can deliver some kind of value.”

And for those managing sales teams, the coaching data produced after every call  provides them with the information they need to develop their team. 

“The goal here is to give reps the support to nail every conversation,” says Tom.

Sales operations revolutionised with Agentforce

Data silos and swivel chairs sound painful – and they are! Just ask Meredith Schmidt, who ran revenue operations for Salesforce for 15 years before switching to product development. Meredith knows exactly where all the pain points are and how to eliminate them through incredible products such as Revenue Cloud and Sales Performance Management.

Generating quotes, invoicing customers, paying commissions – it’s all grist to the mill when managing sales operations. Incredibly important to get right, but time spent on these tactical tasks can take the joy out of your day and leave you with little time for strategic planning and other high level tasks.

As for sellers, not only has their performance been significantly boosted by agentic AI, those responsible for managing their workflow and compensation have had their capability infinitely improved through Sales Performance Management.

This includes faster delivery and greater visibility of compensation, via a mobile app that tells sellers how they’re income is tracking in real time, says Natalie Gloufchev, Regional Sales Director, Salesforce.

“I can be sitting at home on my couch at night and I’m planning my family holiday and I can have a look at how much commissions are trending. Am I taking the kids to the local beach, or am I doing well and I’m going to be able to splurge on a trip to Thailand to that beach resort?”

There is no need to wait, Agentforce is here

Agentforce is available right here, right now in Australia and New Zealand, across 15 industries. It’s changing the way we sell at Salesforce and it will change the way you – and your competitors – sell too. 

Maybe you were nonplussed when predictive AI arrived on the scene and then perhaps a little shaken – but not stirred into action – by generative AI. But you won’t want to miss the agentic AI wave, it’s AI as it’s meant to be. Find out more today.