The businesses that will be remembered positively after COVID-19 are extending empathy and grace to their employees, customers and communities.
We’ve seen so many communities recently of people being their best selves – spontaneous choirs, entire suburbs breaking into applause for healthcare workers. We’ve also seen communities fractured.
Time will tell which emerges from this difficult time stronger – the community that banded together or the one that didn’t – but if we were betting types we know which we’d back.
We know the only way to build a collaborative, innovative, effective team is to build a community around defined purpose and ensure everyone in it feels supported.
Here’s how to create that community in your own team, however scattered.