Streamlining and digitising service delivery has helped Community Vision respond to more recent challenges related to COVID-19. The virus presents a serious risk for clients who are vulnerable due to age or illness and the non-profit needed to find ways of providing care while reducing contact. At the same time, it wanted to minimise clients’ feelings of loneliness and isolation and make sure that all their needs were taken care of.
Leading up to the start of the pandemic, Community Vision was working on a plan to offer ‘medication prompts’ via Apple FaceTime and then save the recordings of these interactions in Salesforce to manage compliance. Due to COVID-19, the non-profit has accelerated these plans and has begun offering clients the option of remote medication prompts. The new service has been well received and now 150 clients are receiving support in this way.
The virtual visits allow support workers to ensure clients are taking the right medicines at the right time while also providing an opportunity to check that clients are okay and look for any signs of physical or cognitive decline. Once the sessions are complete, support workers save the recordings and enter related notes into Salesforce.
Community Vision has also been extending support to clients and families through Community Cloud. Implemented as part of its transformation journey, Community Cloud has mainly been used to provide clients and their families with access to case notes and other care details. Now, it is helping the not-for-profit stay connected to clients and families and push out information on additional services they may need at this time.
“We’re doing a lot of new things to support our clients mentally and physically right now, like armchair yoga and group crossword puzzles through the iPad. Some of these, like the virtual medication prompts, we will carry into the future to further reduce the cost of care,” said Timson.