Atul Kshirsagar

Software Engineering Principal Architect

My Background

Atul Kshirsagar is a Principal Software Architect at Salesforce with a passion for technology, open source, and building impactful software. He has presented at several conferences and contributed to numerous open source projects. In his current role at Salesforce, Atul is focused on advancing the Agentforce platform, including driving initiatives to bring voice capabilities to Agentforce.

Atul Kshirsagar

Joe Chrzanowski

October 13, 2025

Without the right architecture, AI voice agents simply rehash the worst parts of legacy IVR chatbots.

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