Cheng Kian Khor

Director, Industry Solutions & Strategy, Communications Industry

Cheng Kian Khor is Director of Communications Industry Strategy for Salesforce in the Asia-Pacific region. Cheng Kian has 24 years of experience in the telco industry, in a range of consulting, chief architect, and global solution leader roles at leading companies. These include HP, Cisco, Oracle, and BT. Cheng Kian has worked with communications service providers in APAC to transform their OSS/BSS, grow new revenue streams, and move up the value chain with digital services and the Internet of Things.

Man looking at his smart phone, playing a game

Customer Experience

How 5G Can Help Communications Service Providers Reimagine Customer Experience

Cheng Kian Khor

January 6, 2022

With 72% of consumers expecting companies to use new technologies to create better experiences, 5G can help transform how service providers do business.

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