Chien-Sheng (Jason) Wu is a Director at Salesforce AI Research, leading the Interactive AI Team. Chien-Sheng (Jason) research focuses on Deep Learning and Natural Language Processing, particularly, Conversational AI and Agents, Trustworthy Generative AI, HCI + NLP, and Large Language Modeling. His team delivers AI solutions and patents to power Salesforce products and frontier incubation, as well as publishing and presenting at top AI forums to impact academic research.
AI agents are increasingly used today to automate complex enterprise tasks, ranging from customer service interactions to sophisticated data analysis and workflow management. Their importance lies in their ability to drive significant efficiency…
What Is Deep Research? Deep Research ≠ Deep Search. You may have come across “Deep Search” features in tools like ChatGPT or Claude — designed to enhance retrieval and concise answers. While Deep…
Main Takeaways Background LLM agents are seeing more and more applications in real life, from being personal assistants to helping software engineers write code and even working side by side with scientists on…
We’re in the midst of a digital agent revolution — where AI is no longer just supporting tasks, but actively driving business processes, from handling service requests to closing complex B2B sales deals.…
As businesses increasingly turn to AI-driven customer relationship management (CRM) solutions, safeguarding user interactions from harmful or inappropriate content becomes essential. Salesforce’s large language models (LLMs) are trained on vast datasets, which occasionally…
